Visual glitches on Windows 11 with new driver for Intel Arc

[bart93]

On Dell Precision 3590 with Intel Arc Graphics, new driver version (which is being installed automatically on Windows 11) causes visual glitches and animations.

Everything works correctly on driver 31.0.101.5382 and starts glitching on 32.0.101.6733.

My two colleagues have the exact same laptop model, and they both began experiencing similar problems after driver update.

After reverting the driver to 31.0.101.5382 it works fine but I think it's more of a workaround than a solution (more so if you consider it's not that easy to prevent Windows 11 from updating drivers automatically for a specific device).

Is there any other solution than installing older driver version?

[Mike_Intel]

Hello bart93,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the complete model of your graphics controller?
2. What is the model of your processor?
3. Are you using Intel® Driver & Support Assistant inside Windows yo update the driver?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[bart93]

Hi Mike!

1. The complete model seems to be just Intel Arc Pro Graphics with codename Meteor Lake. Perhaps the device instance ID will help you pinpoint the exact GPU: PCI\VEN_8086&DEV_7D55&SUBSYS_0CBA1028&REV_08\3&11583659&1&10

2. The processor is Intel Core Ultra 7 155H.

3. No, I'm not using this software.

Thanks.

Best regards.

[CW31]

I am seeing the same issue with a dell 5550. Always streaming video on a webpage. We thought the laptop was bad and I tried a second with the same issue. 

[Mike_Intel]

Hello bart93,

Thank you for the update:

Can you try to install the latest Graphics driver using DDU method?

Please refer to the link below for the link of the latest driver and steps to for the DDU method:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

@CW31

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[Earl_Intel]

Hi bart93,

I wanted to check if you had the chance to review the recommendations we previously posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[bart93]

Hello,

Yes, I've seen the recommendations, but I didn't have time to try them out yet. I'll do my best to test them until the end of this week, thanks.

[bart93]

Hello,

I was able to install a new driver version (32.0.101.6877) with steps listed in Mike's answer. I'd like to wait for a week or so before closing this topic just to see if it solves the problem.

[natsu55]

Hello All.

Checking the following Intel site, version 32.0.101.6733 is no longer exists.
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Wasn't there a major problem that made it necessary to suspend publication? However, it appears that Microsoft Update is still distributing it in many OS version.
https://www.catalog.update.microsoft.com/Search.aspx?q=Intel%20Display

This issue is commonly seen in some communities, but shouldn't Intel call on PC manufacturers and Microsoft to stop distribution?

[Jared7]

Seeing this same issue using 32.0.101.6733 or newer drivers. Reverting to 32.0.101.6078 resolved issue.

[Mike_Intel]

Hello bart93,

Thank you for the update:

Just tell me if you need more time to observe the system

If you have questions, please let us know. Thank you.

@natsu55 @Jared7

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[bart93]

Hello,

Unfortunately, the same problem started occurring today. The driver is still 32.0.101.6877 (it was not reverted after I installed it manually).

I forgot to mention that there's another dedicated GPU in this laptop (NVIDIA RTX 500 Ada Generation). However, I looked in the Task Manager during video playback, and it seems that only Intel's GPU is being utilized.

[Mike_Intel]

Hello bart93,

Thank you for the update and additional information.

Just to check, which GPU should be running the game? If you wish for NVIDIA to run your game, you may try to follow the steps in the link below:

How To Set the Default GPU for Applications and Games

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[bart93]

Hi Mike,

I don't use this laptop for gaming. I mentioned the NVIDIA GPU because I thought it might be utilized by the OS in other situations (like playing videos in a web browser). However, looking at the Task Manager, it seems that only Intel's GPU is being used, which is fine - that's what I would expect. So, I think the bug causing those glitches might still be present in newer driver versions for Intel.

The reason I think it might be the new driver is that when I reverted to version 31.0.101.5382 (see the first post), there were no graphical glitches. They only started occurring after the update to version 32.0.101.6733. They also occur on 32.0.101.6877.

[Mike_Intel]

Hello bart93,

Thank you for the update.

Let me gather the following details for me to further check this issue.

1. Can you tell me which app/game do you usually observe these glitches?
2. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Xemi]

Hello Michael,

I’m also having a Dell Precision 3591 and have experienced the same visual glitches across browsers ever since the Intel ARC driver auto‑updated to the latest version (32.0.101.6733). As an IT professional, I’ve tried all the usual fixes, driver clean installs, DDU, graphic settings tweaks and nothing works. The only thing left seems to be downgrading the driver to the previous version, which didn’t exhibit these issues.

This glitch is extremely annoying and happens often. I notice it especially in browsers while scrolling or during video playback. It’s clearly not a minor bug and needs serious attention.

I strongly urge here to:

1. Escalate this issue to responsible Department, emphasizing that it’s common among Dell Precision users and affects usability.

2. Push for a hotfix or rollback driver as soon as possible.

3. Consider temporarily downgrading the driver to avoid the loop of frustration.

Let’s make sure this gets resolved fast, the auto-update routes shouldn’t force a broken driver on us.

Thanks and hoping for a quick resolution.

[Jianlin_Q_Intel]

@Xemi :

The fix for this in browser has been merged into Chromium 138 branch, and will be availabe in this week's Chrome stable release, and Edge stable next week. For early preview of the fix, you may download latest Chrome Canary version and verify.

Considering those staying on Chrome/Edge 137-,  driver fix is also on the way - we will let you know when it's publicly released. Thanks for reporting this issue, and helping on scoping the issue.

[Mike_Intel]

Hello bart93,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

@Xemi

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[bart93]

Hello,

1. I observe it mostly in Vivaldi web browser (stable channel based on Chromium 136.0.0.0) which supports information provided by @Jianlin_Q_Intel here. Also in Microsoft Teams which I assume shares at least some (or most) of its codebase with Teams' web application - not sure what kind of engine it uses.

2. I was able to gather the logs, please find them in the attachment.

[Mike_Intel]

Hello bart93,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello bart93,

I hope this message finds you well.

I need additional details to further check this issue. Please help provide the following details:

1. DirectX Debug Layers 
2. Windows' System Event Viewer Log

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician