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Latitude 5520 has two display adapters- intel and nvidia. When the intel adapter is enabled, the pc monitor displays landscape flipped. If the intel adapter is disabled, the monitor goes back to normal. If the pc is connnected to a docking station with its own display adapter, and intel adapter enabled, the monitor is normal, but if the docking station is disconnected from the docking station with the intel adapter enabled, the screen reverts to the flipped orientation.
When disconnected from the docking station and Intel driver enabled, the screen setting for Orientation is grayed out.
All display adapters have had a clean install.
Ideas to fix?
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Hi, gratyork
Thank you for posting in our Community and for providing such detailed information regarding the issue you're experiencing with your Latitude 5520’s display orientation. Based on the behavior you’ve described, where the screen flips orientation when the Intel adapter is enabled while disconnected from the docking station, and the display settings become grayed out, it seems that the Intel graphics driver or system configuration may be conflicting with your display settings. Kindly provide the following:
- Could you confirm if the issue persists with different external monitors or only on the built-in laptop screen? This helps identify whether the issue is specific to the built-in screen or affects all displays.
- Have you checked the display settings to ensure that the screen rotation is not set manually or automatically by the Intel driver? This ensures the screen flip isn’t caused by a setting or software override.
- Is the screen flip behavior happening with any specific applications or after performing certain tasks, or does it happen randomly when the Intel adapter is enabled?
- When the screen flips orientation after disconnecting the docking station, does it return to normal after manually adjusting the orientation, or is the setting permanently grayed out?
- Is the Intel adapter set as the primary display adapter, or is the system switching between Intel and Nvidia depending on the connected peripherals?
- If you've performed any other tests, please provide the details so we can avoid going over the same steps again.
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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- It only happens on the PC monitor.
- I have checked the dislay settings and the rotation is not set automatically
- This does not depend on any apps. There is nothing random about it. When the Intel driver is enabled, the screen flips. When it is disabled, it does not.
- When disconnected from the docking station with the driver enabled, the rotation settings are grayed out. Those settting only work when connected to the docking station with the driver enabled.
- Do not know which driver is primary, although when the Intel driver is disabled everything functions normally.
Attached is the SSU report.
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Hello, gratyork.
Let's continue here. Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, gratyork.
Thank you for the detailed breakdown and for providing the SSU report. It appears the issue is isolated to the built-in laptop display when the Intel graphics driver is active and the system is undocked. The behavior you've described suggests that the Intel driver may be misreporting or misapplying the display orientation settings, specifically in standalone mode. The fact that orientation controls are grayed out when undocked further points to a driver-level display policy conflict or misconfiguration. By the way, I understand that you have a laptop. Since this is an OEM original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.
In the meantime, I will need to conduct additional research on this issue and post an update in this thread once I have more information.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, gratyork.
Thank you again for your continued engagement and for the detailed information you’ve already provided. I truly appreciate the effort and patience you’ve shown. To assist further in my investigation and ensure we’re exploring all avenues, I kindly ask for your support with the following:
- Could you please confirm whether you are able to install and test the Dell-provided Intel Graphics Driver on your system? Does the issue still happen with this driver?
- To better understand your display environment, I would also like to review an EDID report. Please follow these steps to generate EDID analysis using the Intel® Graphics Command Center (IGCC):If IGCC is not yet installed on the Windows system, download and install the "Intel® Graphics Command Center" from the Microsoft Store.
- Once installed, launch the Intel® Graphics Command Center (IGCC) software.
- On the left side of the app, click on "Support" and then on top, click "System Diagnostic"
- To the right, click on "Generate Report," and you will be prompted to save it as a .txt file.
- Save the report, which can be used for analysis.
Your cooperation with these steps will significantly help me narrow down the root cause and move forward with a targeted solution.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, gratyork.
Thanks for sharing this file. However, could you please confirm whether you are able to install and test the Dell-provided Intel Graphics Driver on your system? Does the issue still happen with this driver?
Best regards,
Von M.
Intel Customer Support Technician
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Hello gratyork,
I'm following up on my colleague's additional question. Could you please share your response in this thread to help us further investigate the matter?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello gratyork,
I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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