Windows Detecting Less Than Adequate GPU Memory

[L0G1C-B0M8]

I currently run the Asrock PG Arc A770 16GB in my system and when I try to play games like Halo: Infinite (Xbox app), I'm given a warning that my GPU does not have enough memory to play the game (4GB minimum). I have to click "Skip" or "Play anyway" or other options similar the aforementioned words and I have to click through them three to four times before my game begins to load. I have noticed that as I go through the Microsoft Store or the Xbox app to look at all these games (old and new), I notice that for system requirements I apparently don't meet the GPU requirements; and that's despite a few of the games saying Arc A380 (6GB) is supported.

I have tried troubleshooting many steps. Below is what I've tried:

• Updated to latest drivers. Issue continues to persist.
• Rolled back to each previous driver all the way down to 5522. Issue continues to persist.
• Verified ReBAR was never disabled. Issue continues to persist.
• Every time I uninstalled each set of drivers, I used DDU in Safe Mode; I also ensured any Nvidia and AMD drivers were uninstalled before uninstalling the Arc drivers. Issue continues to persist.
• Made sure Windows 11 was up to date on latest updates. Issue continues to persist.
• Ensured all games and apps were up to date via the Windows Store and their respective game stores. Issue continues to persist.
• Tried disabling the onboard GPU on my i5-136000K. Issue continues to persist.

I have attached an SSU detailing my PC specs and other information. If anyone has had this experience but have been able to eradicate it altogether, please let me know. Any assistance is appreciated. 

[DeancR_Intel]

Hi L0G1C-B0M8,

Thank you for posting in the Community!

Apologies for the delayed response. Upon checking the SSU you have provided, 32.0.101.6129 is outdated and the new version is 32.0.101.6130. A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions. Can you share a screenshot of the error?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi L0G1C-B0M8,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi L0G1C-B0M8,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[L0G1C-B0M8]

Hey,

I'm sorry I never received any notification of replies to my post. My sincerest apologies on that. Hopefully this thread is still open and you can receive this reply. You'll find the requested screenshot attached.