a750玩绝地求生在dx11模式下占用跑不满，在dx12模式下锁120帧。

[Tobesul]

dx11下占用70%。dx12锁120帧数。

[Andres_Intel]

Hello Tobesul, 

Thank you for posting on the Intel communities. I am sorry to hear that you are having gaming performance issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Take a video of the issue.
• Take a video of the game settings.
•  Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Tobesul,

请注意，我只能用英语支持您。我已使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.  

Intel Customer Support Technician

[Tobesul]

A750 plays Jedi Survival and is unable to occupy and run in directx11 mode. It locks 120 frames in directx12 mode.

[Andres_Intel]

Hello Tobesul,

Thank you for your response and the clarification.

Remember to attach the information requested before, just as a reminder find below the information requested:

• Take a video of the game settings.
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Tobesul]

up to

[Andres_Intel]

Hello Tobesul,

Thank you for your answer, all the information provided has been really helpful. 

Please follow the steps below and let us know the results:

• Update graphics driver to version 31.0.101.4255. How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
• Remember to take screenshots of the game settings of Jedi Survival. This is in case we need to try to replicate the issue.

Regards,  

Andres P. 

Intel Customer Support Technician

[Tobesul]

I try many driver，it same situation。

[Andres_Intel]

Hello Tobesul,

Thank you for letting me know that you have tried many driver versions.

Please answer the questions below and let me know the results:

• Just to make sure have you tested the graphics driver Beta version released last week 31.0.101.4311? If not, you can follow the article you followed before How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Regards,  

Andres P. 

Intel Customer Support Technician

[Tobesul]

Yes,and it break down.

[Andres_Intel]

Hello Tobesul,

Thank you for your response and clarification.

I will start with an investigation to provide you with more details, I will let you know the next steps as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

We have been working on the investigation, now we need to try to replicate the issue, for that please answer the following questions for a better understanding:

• Take a video of the issue.
• Take a video of the game settings.
• Where website did you download the game from? For example Steam, Epic, MS Store, etc.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Andres P.  

Intel Customer Support Technician

[Tobesul]

from steam

[Andres_Intel]

Hello Tobesul,

Thank you for your answer, it has been very helpful. 

Now we will continue working on the investigation, as soon we have more details we will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

We were working on the investigation and we are still working on performance improvements for PUBG on DX11 so please expect new driver updates soon. We recommend keeping drivers up to date.

For the 120 FPS cap you should check with the game settings for Vsync/Adaptive sync configuration since the game worked fine for us., check with the game developer for additional support, since this is coming from the game itself.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Tobesul,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.  

Intel Customer Support Technician

[echo_zhu]

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