custom resolution not working using CRU

[illacorp]

I use an older Acer (GN246HL) monitor that only allows higher refresh rates through DVI dual link. I'm using the DisplayPort out to an active adaptor so I can get higher refresh rates, but I get no "advanced settings" in the Arc Control setting for custom resolutions. If I use CRU to set up a custom resolution, the resolution doesn't become available after driver restart. If I use an HDMI to DVI dual link adaptor I get a "wrong cable" message (although it now works at 120 Hz). I've seen a few responses to similar issues, but no resolution to my problem.

[illacorp]

Update: the new driver (4255) seems to have given me 120Hz, but that's it. Still no "advanced settings" in custom resolutions, still no ability to set a custom refresh rate through CRU.

[DeividA_Intel]

Hello illacorp,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.  

In order to better assist you, please provide the following:  

1. Are you using a laptop or desktop computer? What is the model of your laptop or motherboard (if desktop)?

2. What is the model of your graphics card?

3. What is the operating system installed and the version and build?

4. What is the refresh rate that you want to set?

5. Were you able to see the option before?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[illacorp]

Hi Deivid.

1) Desktop computer. ASRock X99 Taichi

2) Intel ARC A750

3) Windows 10 Pro version 22H2 build 19045.2728

4) 144 Hz (should be possible but I can't get the option to try without CRU)

5) I have never seen the option for "advanced settings" in the custom resolution portion of ARC Command Center. It was just something I read about in the forums. I only get options for setting width and height.

Thank you for your time.

[DeividA_Intel]

Hello illacorp, 

Thanks for the confirmation. Before we continue further, I would like to confirm the following:

1. Did you update the monitor firmware?

2. Did you update the BIOS version (1.80)?

3. Did you run all Windows optional updates?

4. Did you update the graphics card drivers?

• Driver: https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

5. Can you test with a straight connection, with no adapters (adapters can limit the GFX card features)?

6. Are you able to change the frequency from the Windows settings?

Regards,  

Deivid A.  

Intel Customer Support Technician

[illacorp]

Hi Deivid.

1 - 4) all bios, firmware and drivers latest revision (bios is beta 1.82 however it's been beta for years and it has microcode updates, shouldn't run without it in my opinion). Windows options are up to date although I don't use all options.

5) The only straight connection I can use is HDMI, and my monitor will not accept anything over 60 Hz from HDMI (just not a great monitor for newer GPUs). The connection works but at 60 Hz. It matters little to me if CRU works at that point because I won't be able to set a different refresh. I would go direct from a DVI-D port but the ARC A750 doesn't have one. I either use the adapter or I need a new monitor.

6) I can change the frequency in Windows settings, I'm just limited to 120 or 60Hz.

Thanks again.

[DeividA_Intel]

Hello illacorp, 

In order to investigate this behavior, I will need the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Provide the Report for Intel® Graphics Drivers: 

• https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[illacorp]

SSU report (full report too big to send):

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"04/05/2023"
Time:"00:00:58.0051386"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASRock"
BIOS Mode:"Legacy"
BIOS Version/Date:"American Megatrends Inc. L1.82 , 10/25/2019 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"2.8"
Sound Card:"USB Audio Device"
Sound Card:"DroidCam Virtual Audio"
System Manufacturer:"To Be Filled By O.E.M."
System Model:"To Be Filled By O.E.M."
System SKU:"To Be Filled By O.E.M."
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem74.inf,iDG2DH_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"03/15/2023 06:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3a3e27d30209a539\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4255"
INF:"oem74.inf"
INF Section:"iDG2DH_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3a3e27d30209a539\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3a3e27d30209a539\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3a3e27d30209a539\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3a3e27d30209a539\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 5, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&1C542437&0&00080018"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"120 Hz"
Refresh Rate - Maximum:"120 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"7.88 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.92 GB"
- "NODE 1"
Capacity:"4 GB"
Channel:"DIMM_A1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"0 millivolts"
Data Width:"72 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BLS4G4D240FSC.8FARG"
Serial Number:"A321330B"
Status:"Not Available"
Type:"Synchronous"
- "NODE 1"
Capacity:"4 GB"
Channel:"DIMM_B1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"0 millivolts"
Data Width:"72 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BLS4G4D240FSC.8FARG"
Serial Number:"A41968D0"
Status:"Not Available"
Type:"Synchronous"
- "NODE 1"
Capacity:"4 GB"
Channel:"DIMM_C1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"0 millivolts"
Data Width:"72 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BLS4G4D240FSC.8FARG"
Serial Number:"A321330A"
Status:"Not Available"
Type:"Synchronous"
- "NODE 1"
Capacity:"4 GB"
Channel:"DIMM_D1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"0 millivolts"
Data Width:"72 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BLS4G4D240FSC.8FARG"
Serial Number:"A80CE05C"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"L1.82, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"10/24/2019 06:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASRock"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"X99 Taichi"
Serial Number:"M80-A4001100179"
Status:"OK"
Version:"Not Available"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0006"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/05/2023 06:05 PM"
Location:"Not Available"
MAC Address:"F4:06:69:F5:29:BC"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{9BEFD3A2-9244-47E8-8FDC-18F86D06664D}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&32B0762F&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "D-Link DWA-125 Wireless 150 USB Adapter(rev.A2)"
Access Point:"68:8f:2e:d0:d8:08"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
Caption:"D-Link DWA-125 Wireless 150 USB Adapter(rev.A2)"
Channel:"6"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.0.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04/06/2023 06:05 PM"
DHCP Lease Obtained:"04/05/2023 06:05 PM"
DHCP Server:"192.168.0.1"
Driver:"netr28ux.sys"
Driver Date:"04/21/2015 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\netr28ux.sys"
Driver Provider:"Microsoft"
Driver Version:"5.1.22.0"
Index:"0012"
INF:"netr28ux.inf"
INF Section:"OS61_RTWLAN_C2.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.115;fe80::399a:edd4:1d6a:c7c0"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/05/2023 06:05 PM"
Location:"Port_#0004.Hub_#0003"
MAC Address:"00:26:5A:67:A8:A1"
Manufacturer:"D-Link Corporation"
Media Type:
Net Connection ID:"Wi-Fi 2"
NetCfgInstanceId:"{E4466741-3681-47EF-8CE1-2451B1288E8A}"
Network Name:"COUGARRR32"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"USB\VID_07D1&PID_3C0D\1.0"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"D-Link DWA-125 Wireless 150 USB Adapter(rev.A2)"
Profile:"COUGARRR32"
Radio Type:"802.11n"
Receive Rate:"600 Mbps"
Service Name:"netr28ux"
Signal Strength:"100%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"72 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*SelectiveSuspend:Selective Suspend:"Enable (1)"
*SSIdleTimeout:Selective suspend idle timeout in senonds:"5 (5)"
ChannelMode:Channel Mode:"2.4G + 5G (1)"
CountryRegion:Country Region (2.4GHz):"#0 (1 - 11) (0)"
CountryRegionABand:Country Region (5GHz):"#0 (36 - 64,149 - 165) (0)"
FastRoamingSensitivity:Roaming Sensitivity:"6.Disable (0)"
FixAPBW20:AP Mode Force BW20:"Disable (0)"
IEEE80211H:IEEE802.11h:"Disable (0)"
Radio:Radio On/Off:"Enable (0)"
SmartScan:Multimedia/Gaming Environment:"Disable (0)"
- "Intel(R) Dual Band Wireless-AC 3160"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Dual Band Wireless-AC 3160"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3160"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwbw02.sys"
Driver Date:"02/22/2015 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwbw02.sys"
Driver Provider:"Microsoft"
Driver Version:"17.15.0.5"
ETrackID:"Not Available"
Index:"0010"
INF:"netwbw02.inf"
INF Section:"Install_MPCIEX_GENNGFF_3160_AC_HMC_WINB_64_AC"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/05/2023 06:05 PM"
Location:"PCI bus 9, device 0, function 0"
MAC Address:"Not Available"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{9F6643A6-BBED-4578-9184-6FFF04BDBEE3}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_08B3&SUBSYS_80708086&REV_83\F40669FFFFF529B800"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Dual Band Wireless-AC 3160"
Service Name:"NETwNb64"
Status:"Device is disabled."
Team Name:"Not in a team"
Temperature:
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
BT3HSMode:Bluetooth(R) AMP:"Enabled (1)"
ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"CTS-to-self Enabled (1)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssQosEnabled:Ad Hoc QoS Mode:"WMM Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:HT Mode:"VHT Mode (2)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"
- "Intel(R) Ethernet Connection (2) I218-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (2) I218-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I218+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1d68x64.sys"
Driver Date:"09/29/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_26255692c8b1c6b6\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.19.0.16"
ETrackID:"Not Available"
Index:"0009"
INF:"oem58.inf"
INF Section:"E15A1.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/05/2023 06:05 PM"
Location:"PCI bus 0, device 25, function 0"
MAC Address:"70:85:C2:3E:F0:92"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{86C6A3A8-4EF4-4755-90EB-1DBD80626A8C}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_15A1&SUBSYS_15A11849&REV_05\3&11583659&0&C8"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (2) I218-V"
Service Name:"e1dexpress"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:Protocol ARP Offload:"Enabled (1)"
*PMNSOffload:Protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RSSProfile:RSS load balancing profile:"ClosestProcessor (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Intel(R) I211 Gigabit Network Connection"
Availability:"Running or Full Power"
- "Caption":"Intel(R) I211 Gigabit Network Connection"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=I211+Gigabit+Network+Connection"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1r68x64.sys"
Driver Date:"06/15/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\e1r68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.18.11.1"
ETrackID:"Not Available"
Index:"0013"
INF:"oem57.inf"
INF Section:"E1539.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/05/2023 06:05 PM"
Location:"PCI bus 8, device 0, function 0"
MAC Address:"70:85:C2:3E:F0:90"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{BB5A380B-9445-4183-A445-ACDC82ABFAB5}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_1539&SUBSYS_15391849&REV_03\7085C2FFFF3EF09000"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) I211 Gigabit Network Connection"
Service Name:"e1rexpress"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On if system is awake (1)"
EnableLLI:Low Latency Interrupts:"Disabled (0)"
EnablePME:Enable PME:"Disabled (0)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LLIPorts:Low Latency Interrupt Ports:
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume5"
Locale:"Canada"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.38 GB"
Physical Memory (Available):"7.88 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.92 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19045 Build 19045"
Virtual Memory (Available):"6.36 GB"
Virtual Memory (Total):"18.30 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4577586:"Update [4/5/2021]"
KB4580325:"Security Update [2/23/2021]"
KB4589212:"Update [4/5/2021]"
KB4598481:"Security Update [2/22/2021]"
KB5000736:"Update [8/2/2021]"
KB5005699:"Security Update [9/17/2021]"
KB5006753:"Update [11/12/2021]"
KB5007273:"Update [12/16/2021]"
KB5011352:"Security Update [2/12/2022]"
KB5011651:"Update [4/14/2022]"
KB5012170:"Security Update [8/10/2022]"
KB5014032:"Security Update [5/11/2022]"
KB5014035:"Update [6/15/2022]"
KB5014671:"Update [7/13/2022]"
KB5015684:"Update [11/7/2022]"
KB5015895:"Update [8/10/2022]"
KB5016705:"Update [9/14/2022]"
KB5018506:"Update [11/9/2022]"
KB5020372:"Update [12/14/2022]"
KB5022502:"Update [2/15/2023]"
KB5022924:"Update [3/15/2023]"
KB5023696:"Security Update [3/15/2023]"
- "Processor"
- "Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 63 Stepping 2"
- "Chipset Name":"Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+5820K+CPU+"
CPU Speed:"3.30 GHz"
Current Voltage:"0. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.2728"
Ext. Family:"Not Available"
Family:"Intel Xeon™"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"15 MB"
Load:"32%"
Manufacturer:"GenuineIntel"
Model:"63"
Name:"Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000306F2"
Revision:"16130"
Serial Number:"Not Available"
Service Name:"intelppm"
Status:"OK"
Stepping:"2"
Version:"Not Available"
- "Storage"
- "Samsung SSD 860 EVO 500GB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"Samsung SSD 860 EVO 500GB"
Cylinder - Total:"60801"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"RVT04B6Q"
Heads - Total:"255"
Index:"2"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"Samsung SSD 860 EVO 500GB"
Name:"\\.\PHYSICALDRIVE2"
Partitions:"4"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_860_EVO_500G\4&17849BE1&0&040000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"S3Z1NB0K348873X"
Size:"465.76 GB"
Size – Available:"41.43 GB"
SMART Attributes:"Self-Test: 85 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"D6A8C8C5"
Size:"389.25 GB"
Size – Available:"41.48 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"140"
0x09 Power-On Hours:34315:"0"
0x0C Power Cycle Count:1221:"0"
0xB1 Wear Range Delta:36:"0"
0xB3 Used Reserved Block Count Total:0:"0"
0xB5 Program Fail Count Total:0:"0"
0xB6 Erase Fail Count:0:"0"
0xB7 SATA Downshift Count:0:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:31° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"40"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:2:"0"
0xEB Good Block Count:137:"0"
0xF1 Total LBAs Written:38828772668:"0"
- "WDC WD10EZEX-60WN4A0"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"WDC WD10EZEX-60WN4A0"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"01.01A01"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"WDC WD10EZEX-60WN4A0"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD10EZEX-60WN4A0\4&28E40892&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"WD-WCC6Y1US7K9J"
Size:"931.51 GB"
Size – Available:"94.07 GB"
SMART Attributes:"Self-Test: 120 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "G:"
Availability:"Not Available"
Caption:"G:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Record"
Serial Number:"B09F7840"
Size:"931.51 GB"
Size – Available:"94.07 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"2"
0x03 Spin Up Time:2341:"21"
0x04 Start/Stop Count:25032:"0"
0x05 Reallocated Sector Count:0:"140"
0x07 Seek Error Rate:0:"51"
0x09 Power-On Hours:40113:"0"
0x0A Spin Retry Count:0:"51"
0x0B Calibration Retry Count:0:"0"
0x0C Power Cycle Count:2226:"0"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"97"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:0:"0"
0xBE Temperature - Current:24° C:"0"
0xBE Temperature - Highest:24° C:"0"
0xBE Temperature - Lowest:22° C:"40"
0xC0 Unsafe Shutdown Count:189:"0"
0xC1 Load/Unload Cycle Count:82832:"0"
0xC2 Internal Device Temperature:24° C:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xC8 Write Error Rate:0:"0"
- "WDC WD30EZRZ-00Z5HB0"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"WDC WD30EZRZ-00Z5HB0"
Cylinder - Total:"364801"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"80.00A80"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"WDC WD30EZRZ-00Z5HB0"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD30EZRZ-00Z5HB0\4&28E40892&0&010000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"5860528065"
Serial Number:"WD-WCC4N5VN4A4J"
Size:"2.73 TB"
Size – Available:"906.66 GB"
SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"93024255"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"3T"
Serial Number:"1CEFAD69"
Size:"2794.50 GB"
Size – Available:"906.66 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"2"
0x03 Spin Up Time:5925:"21"
0x04 Start/Stop Count:21621:"0"
0x05 Reallocated Sector Count:0:"140"
0x07 Seek Error Rate:0:"51"
0x09 Power-On Hours:30894:"0"
0x0A Spin Retry Count:0:"51"
0x0B Calibration Retry Count:0:"0"
0x0C Power Cycle Count:969:"0"
0xC0 Unsafe Shutdown Count:107:"0"
0xC1 Load/Unload Cycle Count:73968:"0"
0xC2 Internal Device Temperature:22° C:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xC8 Write Error Rate:0:"0"
...#SSU#...

Graphics driver report:

Report Date: Wednesday, 05 April 2023
Report Time [hh:mm:ss]: 06:13:39 PM
Operating System: Microsoft Windows 10 Pro 10.0.19045
IGCC Version: 1.100.4628.0
Language: en-US
Physical Memory: 15.92 GB
Current Resolution: 1920x1080

Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz
Processor Speed: 3301 MHz
GFX Driver Name: Intel(R) Arc(TM) A750 Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 56A1
Device Revision: 08
GFX Driver Version: 31.0.101.4255
Dedicated RAM: 8 GB
Shared RAM: 8 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.240
Option ROM (OpROM) Version: 20.1053.0.0

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Digital Display 1 *

Display Name: BenQ G2420HD
Display Type: Digital
Serial Number: DAA03337SL0
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Horizontal - 20.87 inches
Vertical - 11.81 inches

Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 720 (60p Hz)
1152 x 870 (75p Hz)
1280 x 720 (60p Hz)
1280 x 960 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)

Power Management Support
Active Off Mode Supported

Raw EDID:
00 FF FF FF FF FF FF 00 09 D1 40 78 45 54 00 00
2A 14 01 03 80 35 1E 78 2E 60 81 A6 56 4A 9C 25
12 50 54 A5 6B 80 71 00 81 C0 81 40 81 80 A9 C0
B3 00 D1 C0 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 13 2B 21 00 00 1A 00 00 00 FF 00 44 41 41
30 33 33 33 37 53 4C 30 0A 20 00 00 00 FD 00 32
4C 18 53 11 00 0A 20 20 20 20 20 20 00 00 00 FC
00 42 65 6E 51 20 47 32 34 32 30 48 44 0A 00 FD

* Digital Display 2 *

Display Name: GN246HL
Display Type: Digital
Serial Number: -
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Horizontal - 20.87 inches
Vertical - 11.81 inches

Supported Modes
640 x 480 (60p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
800 x 600 (56p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 720 (60p Hz)
1280 x 800 (60p Hz)
1280 x 960 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (120p Hz)

Power Management Support
Active Off Mode Supported

Raw EDID:
00 FF FF FF FF FF FF 00 04 72 F9 02 63 04 91 73
27 1B 01 04 A5 35 1E 78 2A 57 E0 A5 54 4F 9D 26
12 50 54 2F CF 00 71 4F 81 40 81 80 81 C0 81 00
95 00 B3 00 D1 C0 8B 6F 80 A0 70 38 40 40 30 20
35 00 E0 0E 11 00 00 1A 02 3A 80 18 71 38 2D 40
58 2C 45 00 E0 0E 11 00 00 1E 5F 87 80 A0 70 38
4D 40 30 20 35 00 E0 0E 11 00 00 1A 00 00 00 FC
00 47 4E 32 34 36 48 4C 0A 20 20 20 20 20 02 40

02 03 0C 00 67 D8 5D C4 01 78 80 00 8B 6F 80 A0
70 38 40 40 30 20 35 00 E0 0E 11 00 00 1A 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B6
02 03 0C 00 67 D8 5D C4 01 78 80 00 8B 6F 80 A0
70 38 40 40 30 20 35 00 E0 0E 11 00 00 1A 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B6

* Other names and brands are the property of their respective owners.

Hope this helps!

[DeividA_Intel]

Hello illacorp, 

Thanks for the information. However, in order to get the full report, can you attach the files generated by the tools in your next post?

Thanks for your comprehension.

Regards,  

Deivid A.  

Intel Customer Support Technician

[illacorp]

Hi Deivid, sorry about the misunderstanding. See attached files.

[illacorp]

Hi Deivid, just wanted to update you that CRU and 144 Hz seem to work fine now. I've marked the issue as resolved, it could be a number of things on my end or a change in the ARC driver implementation. Thanks for your efforts and have a great day!

[Mitchelsmith · Accepted solution]

Download the Custom Resolution Utility (CRU) and extract the zip.

Run CRU.exe.

Choose your display from the drop-down list at the top of the window.

Under “Standard Resolutions”, click on Add.

A “Standard Resolution” window will appear with a preset resolution.

[illacorp]

Hey Mitchel, thanks for the input. That method didn't work as I can't type 144 Hz in the text box, the "ok" button is greyed out. I can now however set the refresh in the "detailed resolution" section. No idea why that works now. I hesitate to call the issue "resolved" but there may be a problem at my end other users aren't experiencing. Anyways I'll mark your reply as a solution since it's the closest thing and I can end the adventure temporarily. Cheers.

[DeividA_Intel]

Hello illacorp, 

Thanks for the confirmation. I am glad to know that the issue is solved now. I will close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[misterkoko]

Hello i have the exact same problem, i have tried multiple different cables from dvi to displayport to hdmi. Cant seem to find the issue. Ever since i put in a new gpu it refuses to show the 144hz option anyway. Hopefully i can get some help? 

Greetings Koko,

[illacorp]

I'm not sure it's the same issue if you're not using an active adaptor. My video runs from displayport to DVI-d using an active adaptor, as a passive one only supports 60 Hz at 1080p (usually), and my monitor only supports 144 Hz through DVI-d. The passive ones are basically meant for laptops. I can try to help you track this down but don't be surprised if a moderator asks you to move this to a more appropriate topic.

Info I'm missing here is what kind of monitor you're using, which OS, and what GPU were you using before, or is it integrated onto the processor? Maybe I can help you scare up some info that might help.

[misterkoko]

I use the exact same monitor as you the GN246HL, a gtx 1650 super and windows 10. I tried multiple display ports, hdmi’s (which i found out probably wont stream the 144hz) and dual link.