detroit become human fps problem arc 750

[xshirouu]

why do I experience such fps drops even though my system specs are sufficient and using vulkan

[Andres_Intel]

Hello xshirouu

Thank you for posting on the Intel communities. I understand that you are having FPS drops while playing Detroit Become Human with your Intel® Arc™ A750 Graphics, I will be more than glad to help you.  

To have a better understanding of the situation, please answer the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand?
• Take screenshots of the game settings, This will help us with the issue replication, in case we need it.
• What is the FPS average? If possible, take a video to have a visual example of the issue.
• To know your system environment, download and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[xshirouu]

Sure;
I left my in-game fps as a record my video card limited edition intel 

I haven't seen anyone testing detroit with the arc series on the internet, so I guess it must be a chronic problem or a complete optimization issue with the game.

[Andres_Intel]

Hello xshirouu, 

Thank you for your response and for all the information provided.

I see in the Intel® SSU, that there are some pending updates, please follow the steps below and let me know the results:

• I noticed that you are in the latest graphics driver, to check if the behavior changes, clean install it following the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver, then reinstall the driver version 31.0.101.4952.
• There is a newer version of the BIOS, we always recommend having the system up to date for a better performance of the graphics card, update BIOS to version F65b. For guidance, you can contact Gigabyte.

Regards,  

Andres P. 

Intel Customer Support Technician 

[xshirouu]

I did everything and it didn't make any difference, I think it's a completely game related problem

[Andres_Intel]

Hello xshirouu,  

Thank you for your answer and for completing all the recommended steps.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello xshirouu,

Thank you for your time.

I have been working on the investigation and now I will start with the replication of the issue, as soon as I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Ernesto_C_Intel1 · Accepted solution]

Hello xshirouu

Our team has received news that the latest graphics driver: 31.0.101.5379 has resolved the issue with the Detroit Become Human. Please advise if you have any more concerns that we can address else, we'll close this thread.

Regards,  

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello xshirouu,

I would like to follow-up on this case. Kindly advise if you have any more concerns that I can answer? 

Regards,  

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello xshirouu,

I haven't received any response to this thread. I'll go close this thread.

Feel free to contact us if you have any concerns. 

Regards,  

Ernesto C.

Intel Customer Support Engineer