graphis management

[JulienSorel]

I have intel UHD 770, but I am not able to make adjustments to my video picture setting through the Intel management software. Dell support says that is the way it is supposed to be, and I must make adjustments through video player. I don't believe that. Does anyone have a different experience. (This is new computer. I have used Nvidia, and that is how I would expect any graphics card to work.)

[Hugo_Intel]

Hello JulienSorel

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues to modify video playback settings on your Intel® UHD Graphics 770.

The settings that you can modify through Intel® Graphics Command Center are outlined in the following article:

How to Adjust Video Settings Using the Intel® Graphics Command Center

You can find instructions to install Intel® Graphics Command Center in the following article:

How to Install the Intel® Graphics Command Center From the Microsoft Store

Best Regards,

Hugo O.

Intel Customer Support Technician.

[JulienSorel]

I know how to do that. The problem is that when I do it, nothing changes. The picture stays the same no matter what I do. It is getting worse, and I think the graphics card is defective. Your answer helps because it contradicts the answer from Dell customer support, which I didn't believe in the first place.

[Hugo_Intel]

Hello JulienSorel

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.   

Intel Customer Support Technician. 

[JulienSorel]

I think that I need a new graphics card. The technician said everything tested out. But if I must believe the test or my eyes, I believe my eyes.

[Hugo_Intel]

Hello JulienSorel

Thank you for letting us know. In this case, the issue might be related to a limitation by the manufacturer of the system, however, we would like to take a further look at the issue. Please share with us the following information:

• Share a short video showing this issue.
• Create a log file with the Intel® System Support Utility and attach it to your reply.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello JulienSorel

Please share with us the information requested in my previous post in order to further assist you with this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[JulienSorel]

It is a lot of hassle considering that I have no warranty with Intel. My question was about HOW the video card is SUPPOSED to work. You have not answered my question. I will continue to work with Dell to solve the problem.

[Hugo_Intel]

Hello JulienSorel

Thank you for your feedback. The color settings should impact what you see on the screen unless there is a manufacturer's limitation, this is why we shared instructions on how to do it in my first post.

I understand that you will continue to work with your manufacturer, so in this case, we will close this thread, however, if you have further questions do not hesitate in opening a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.