intel A770 16G crashes in Le Mans Ultimate game

[wen57213]

intel A770 16G crashes in Le Mans Ultimate game

Online competitive mode

When loading online games, the probability of game crashes is low (the rearview mirror function is already activated).

2. Click on the customized vehicle calibration option in Room P, and the screen will freeze completely.

During the process of driving a racing car, the game graphics may experience lag, but through steering wheel force feedback (FFB) and game sound effects, I can feel that the vehicle is still driving normally (screen lag occurs at different time points, with a probability of 100%).

The above situation is encountered in both single player mode and online competitive mode.

LMU 1.1

AMD Ryzen 5 7600 processor

32GB memory

Intel ARC A770 16G graphics card driver version 32.0.101.8136

Windows 11 version 26100.4946

[VonM_Intel]

Hi wen57213,

Thank you for posting in our Community. From what you’ve shared, it appears that the crashes and screen freezes in Le Mans Ultimate (LMU 1.1) occur primarily when entering online competitive mode, using the customized vehicle calibration option, or during general gameplay when the display lags while the system continues to respond. To investigate this further and ensure we isolate the root cause, could you please confirm the following details?

• Does the crash happen consistently when selecting “Customized Vehicle Calibration,” or only after a few minutes of gameplay?
• Have you observed GPU temperatures or power fluctuations before the crash occurred?
• Are you running the game through Steam? If not, could you please specify the platform or source where it’s running?
• Could you please confirm the version of the game you’re currently running?
• If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.

Additionally, to help me analyze the crashing issues more thoroughly and pinpoint the root cause, may I kindly request that you provide the Event Logs for this game? Additionally, if available, please include the dump file, as this will greatly assist in identifying the underlying issue. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[wen57213]

Hello VonM,
The situation where the game screen freezes while the system is running normally can occur on the custom tuning page of the game, after running for a few minutes, or when jumping to the official competition stage.
I haven't paid attention to the specific situation of the GPU, but I can usually run other 3A games normally
I obtained the genuine game through STEAM and ran Le Mans Ultimate on Steam. Current game version: V1.1.1.1
I have recorded the video, but I don't know how to send it to you. Can you provide me with an email address to receive the video files?

[wen57213]

Hello VonM,
The situation where the game screen freezes while the system is running normally can occur on the custom tuning page of the game, after running for a few minutes, or when jumping to the official competition stage.
I haven't paid attention to the specific situation of the GPU, but I can usually run other 3A games normally
I obtained the genuine game through STEAM and ran Le Mans Ultimate on Steam. Current game version: V1.1.1.1
I have recorded the video, but I don't know how to send it to you. Can you provide me with an email address to receive the video files?

[wen57213]

This is the game log

[wen57213]

I found the system storage logs for C: \ Windows \ LiveKernelReports, but I don't know how to send them to you

[VonM_Intel]

Hello wen57213,

Thank you for the detailed information and for taking the time to record a video of the issue. Regarding the video and log files, you can compress them into a .zip file and attach it directly to this thread if the file size allows. Alternatively, you may upload the video to Google Drive or YouTube and share the link here in our conversation. This will allow us to review the footage and logs more efficiently.

Once received, I’ll proceed with further analysis to help identify the cause of the freezing behavior.

Best regards,

Von M.

Intel Customer Support Technician

[wen57213]

Hi, VonM,
This is the Google Drive link I shared. I uploaded several system storage logs, game log files, and frozen screen videos found in C: \ Windows \ LiveKernelReports. Please help me

https://drive.google.com/open?id=10cdouNuyeoCYlRGqG6BRTiYOrp4LVYYG&usp=drive_fs

[VonM_Intel]

Hello wen57213,

Thank you for sharing the Google Drive link and for taking the time to upload the system logs and videos. However, it appears that access to the link is currently restricted, we’re getting an “Access Denied” message when attempting to open it.

Could you please update the sharing settings to “Anyone with the link can view” and resend it? Alternatively, you may upload the recorded video to YouTube and share the link with us. This will enable us to access the files and continue with our investigation.

Appreciate your cooperation and effort in helping us look into this further.

Best regards,

Von M.

Intel Customer Support Technician

[wen57213]

I'm very sorry. VonM，
I have changed the link access permissions, thank you very much for your attention to this issue.

https://drive.google.com/file/d/1SzPzcgSD8uhbFXFI9UE3T7LmLMXbSppu/view?usp=sharing

[VonM_Intel]

Hello wen57213,

Thank you for updating the link access permissions and for promptly sharing the file. I’ve successfully accessed the file and will review its contents shortly. I will need to conduct additional research on this issue and post an update in this thread once I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[Saabjock]

Good luck Wen57213....

You'll need it....and a lot of patience.