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intel Driver v31.0.101.4369

Mesaki
Beginner
1,278 Views

Dear intel support team,

I have a problem with your new driver version 4369.

I use hardware encoding for AV1 with my Intel Arc A750 and it has always worked great. Unfortunately, this is no longer possible with your new driver. I narrowed down the error to the driver, since it works again with the old driver version 4314. Error message from QSVEncC64 v7.40 AV1 encoding is not supported on current platform I will use the previous driver first and hope for a quick fix. Thanks very much.

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Hugo_Intel
Employee
1,261 Views

Hello Mesaki


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing issues when trying to use AV1 encoding with your Intel® Arc™ A770 GPU.


Checking the GitHub page of the software, t seems they might have fixed the issue in the new release version 7.41. Please let's try updating to that version and verify if the issue persists.


If the issue still happens, create a log file with the Intel® System Support Utility and attach it to get more information on your system configuration.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,228 Views

Hello Mesaki

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,174 Views

Hello Mesaki

  

I hope you are doing fine. 

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 


Hugo O.  

Intel Customer Support Technician. 


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