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intel Graphics Software在win10系统中扩展模式、色深、颜色编码格式等选择其他选项之后控制面板会卡死

Haozhuang
Beginner
506 Views

Intel Graphics Software在win10系统中扩展模式、色深、颜色编码格式等选择其他选项之后控制面板会卡死,而在win11中正常,现在想要使用这些设置我不得不下载旧版英特尔显卡控制中心来使用,希望尽快修复该问题捕获.PNG

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JeanetteC_Intel
Moderator
497 Views

Hello Haozhuang,

 

请注意,我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。接下来,我将用英语回答您。

 

Thank you for posting in Intel Communities.

 

I'll check on this internally and will post an update once it's available. 

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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JeanetteC_Intel
Moderator
461 Views

Hello Haozhuang,

 

请注意,我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。接下来,我将用英语回答您。

 

Good day!


To further check and be able to provide you with an appropriate fix, I would like to know more about your system details such as the OS version/Build, driver versions and firmware installed on this system so I can isolate the root cause of this issue. This is possible by sharing your system configuration by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save (.txt). Attach the SSU log file as you reply.


I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician






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JeanetteC_Intel
Moderator
415 Views

Hello Haozhuang,

 

请注意,我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。接下来,我将用英语回答您。

 

Were you able to check the previous post? 

 

Let us know if you have any questions.

 

 

Best regards,

JeanetteC.

Intel Customer Support Technician


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Haozhuang
Beginner
400 Views

我很抱歉现在才回复你,因为一些原因我升级了windows11,而在windows11中使用是正常的,所以我无法给你在windows10中的详细信息,以及最新驱动程序在windows10中是否还会出现问题,非常抱歉,windows1022h2是最新的,下边是我windows11的各种信息,希望能帮到你。

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JeanetteC_Intel
Moderator
325 Views

Hello Haozhuang,

 

请注意,我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。接下来,我将用英语回答您。

  

Thank you for sharing the SSU log file. Please proceed with clean installation of the latest driver version 32.0.101.6449/32.0.101.101.6256 for Intel® Arc™ B-Series Graphics using Display Driver Uninstaller (DDU).

 

I will wait for your reply.


 

Best regards,

JeanetteC.

Intel® Customer Support Technician



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JedG_Intel
Moderator
283 Views

Hi Haozhuang,


I'm following up to check if you were able to follow the previous recommendation. Please let me know if it helped or improve anything so we can continue accordingly.


Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
256 Views

Hello Haozhuang,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Jed G.

Intel Customer Support Technician


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