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intel arc driver version 31.0.101.3959 is not working in fortnite

juanparra
Beginner
1,834 Views

hello! i have an intel i5 1240p and yesterday i updated the iris xe drivers,but i find out that i couldn't play fortnite because it crashes when i tried to open it,so i talked with epic games and they told me that the problem was the driver so i unistalled the driver and i installed an older one and it worked.

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Jean_Intel
Employee
1,408 Views

Hello juanparra,

 

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing crashing issues with Fortnite. We apologize for the delayed response.

 

To have a better understanding of your issue, please provide us with the following:

  • When does the game crash? Is it when starting the game or in the middle of a game session?
  • What is the step-by-step you follow to face this issue? It will help us with issue reproduction purposes.
  • What installation process did you follow to update the driver?
  • What older driver solved the issue?
  • Create a report using the Intel System Support Utility (Intel SSU). This report will gather information about your system, such as Operating System Built, Driver, BIOS versions, etc. 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

Best regards,

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,357 Views

Hello juanparra,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,330 Views

Hello juanparra,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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