Intel® ARC™ Graphics
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intel arc updates

yryah
Beginner
805 Views

I don't know if it is a bug or from the company, I have downloaded (or updated) intel arc many times. there is no problem in the app, but I have downloaded the update more than five times, is this normal? in less than 3 or four days I think, I keep updating it but everytime it says that there is an update. this is it (Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*)

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Hugo_Intel
Moderator
775 Views

Hello yryah


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues trying to install a graphics driver on your system. Please let us know the following information:



Best Regards,


Hugo O.

Intel Customer Support Technician.


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yryah
Beginner
706 Views

I see this update from intel driver and support assistant Screenshot 2023-03-14 134306.png  

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Hugo_Intel
Moderator
730 Views

Hello yryah

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 


Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Moderator
681 Views

Hello yryah


Based on the log file that you shared, this system is manufactured by Lenovo, as such, it has customized drivers developed by the manufacturer, due to this, one cause of the issue might be that Windows is rolling back the driver to the one customized for the system, you can follow the steps in the following article to troubleshoot the issue:

Windows* Update Keeps Rolling Back Graphics Driver to a Previous Version


If after following the above steps the issue persists the issue might be related to the Intel® Driver & Support Assistant (Intel® DSA) tool, in that case, you can follow this article:

Intel® Driver & Support Assistant (Intel® DSA) Keeps Prompting for Same Graphics Update


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
635 Views

Hello yryah


Please let us know if the recommended troubleshooting steps from my previous post helped to get this issue resolved or if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
565 Views

Hello yryah

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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