issue plz help!!

[Stelios19]

hello,

recently i purchased an intel arc b580 

when i put it in the system i got no display and its not showing up in bios dev manager or task manager 

tried to install drivers but doesnt let me 

resize bar is enabled and above 4g too

system specs: 

ryzen 7 5700g 

b550 aorus elite 

16 gb ddr4 3200

1 tb ssd nvme 

750w psu

[ArchieD_Intel]

Hi Stelios19,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried updating the latest BIOS for your motherboard?
• Have you tried reseating the graphics card and ensuring that the locking latch is properly clicked in?
• Have you checked the power connectors are properly connected?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Stelios19]

I have the latest bios
I have reseated the gpu and checked the connectors
I have resize bar enabled and above 4g decoding too
I have done ddu
The gpu receives power(lights up and fan spins) but it's not showing up in bios or device manager

[ArchieD_Intel]

Hi Stelios19,

Thank you for the update.

• Have you tried cleaning the CMOS?
• Have you tried reseating the RAM?
• Is the integrated graphics working fine?
• If possible, can you please try using the graphics card on another known working system?
•  Please provide the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Stelios19]

Yes I have cleared the cmos but nothing
The integrated graphics works just fine, but I don't have another system to try the gpu.

[ArchieD_Intel]

Hi Stelios19,

Thank you for the feedback. I will check this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stelios19,

If possible, can you please try the graphics card to a known working system or try another Intel Arc B580 to your system to test if the issue still persists.

Additionally, can you please confirm if this is an Intel Limited Edition graphics card or a third-party graphics card?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[rafay19]

@ArchieD_Intel  ARCHIE CAN U PLEASE REVIEW MY POST AND ANSWER IT ITS BEEN DAYS SINCE YALL JUST IGNORING US CAN YOU PLEASE ASSIST US THERE?

[Stelios19]

Do you have the same problem?

[ArchieD_Intel]

Hi Stelios19,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Hi rafay19, for us to address your concern and to avoid any confusion, please provide the link of the thread and one of the supports will be helping you.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stelios19,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician