max resolution

[ahmet_0234]

Hi,

even tough my monitor supports resolution 3440x1440, i can't see that option. the max resolution option is 1920x1080.

just what is the problem? please help me?

Thank you.

Report Date: Saturday, 02 December 2023
Report Time [hh:mm:ss]: 01:28:56 PM
Operating System: Microsoft Windows 11 Pro 10.0.22000
IGCC Version: 1.100.5237.0
Language: tr
Physical Memory: 63.7 GB
Current Resolution: 1920x1080

Processor: 13th Gen Intel(R) Core(TM) i7-13700T
Processor Speed: 1400 MHz
GFX Driver Name: Intel® UHD Graphics 770
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: A780
Device Revision: 04
GFX Driver Version: 31.0.101.4502
Dedicated RAM: 128 MB
Shared RAM: 32 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.250
GFX GOP: 17.0.1079

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: C34J79x
Display Type: Dijital
Serial Number: HNTW300034
DDC2 Protocol: Desteklenir
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Yatay: 31.5 inç
Dikey: 12.99 inç

Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
800 x 600 (56p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1152 x 870 (75p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (60p Hz)
2560 x 1080 (60p Hz)
2560 x 1440 (60p Hz)
3440 x 1440 (50p Hz)
3440 x 1440 (60p Hz)
3440 x 1440 (100p Hz)

Power Management Support
Etkin Kapalı Modu Desteklenir

Raw EDID:
00 FF FF FF FF FF FF 00 4C 2D 1C 0F 4E 55 50 30
0E 21 01 03 80 50 21 78 2A 02 75 AE 50 43 A9 26
0E 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 95 00
A9 C0 B3 00 01 01 E7 7C 70 A0 D0 A0 29 50 30 20
3A 00 1D 4D 31 00 00 1A 00 00 00 FD 00 32 64 1E
98 37 00 0A 20 20 20 20 20 20 00 00 00 FC 00 43
33 34 4A 37 39 78 0A 20 20 20 20 20 00 00 00 FF
00 48 4E 54 57 33 30 30 30 33 34 0A 20 20 01 C0

02 03 25 F1 47 90 1F 04 13 03 12 5A 23 09 07 07
83 01 00 00 68 03 0C 00 10 00 80 44 00 67 D8 5D
C4 01 6E 80 00 9D 67 70 A0 D0 A0 22 50 30 20 3A
00 1D 4D 31 00 00 1A 4E D4 70 A0 D0 A0 46 50 30
20 3A 00 1D 4D 31 00 00 1A 56 5E 00 A0 A0 A0 29
50 30 20 35 00 1D 4D 31 00 00 1A 02 3A 80 18 71
38 2D 40 58 2C 45 00 00 00 00 00 00 1E 58 4D 00
B8 A1 38 14 40 F8 2C 45 00 1D 4D 31 00 00 1E A1

* Other names and brands are the property of their respective owners.

[IsaacQ_Intel]

Hello ahmet_0234,

Thank you for posting on the Intel️® communities. 

We understand you have opened a web portal support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel.

Thanks for your understanding. 

Best regards

Isaac Q. 

Intel Customer Support Technician

[ahmet_0234 · Accepted solution]

Hello,

Thank you for your consideriations. I look up all suggessions in some forums, and see that there are other People that have the same problem that i do. I think my problem comes with cable. I was using hdm cable with pc, but for there is not a hdm input in pc, i used hdm to display port converter. When i used display port to display port cable and not use any converters the problem solved.

With regards.