valorant crashing when opening

[shinchan]

App: VALORANT-Win64-Shipping.exe
Module: igd12umd64.dll
ExceptionCode: c0000005 (access violation)
Driver version: 32.0.101.6987 (Intel integrated)
Display 1: DX12 Ultimate = disabled (Intel)
Display 2: DX12 = enabled (dedicated GPU)
App path: E:\[REDACTED]\Riot Games\VALORANT\...
Timestamp: 2025-09-13T09:42:35Z


this module is crashing , how to  fix it??  i tried reseting the pc , even updating the drivers , but it wont update , it stays the current version only which is 32.0.101.6987 . 

[Mike_Intel]

Hello shinchan,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your system?
4. Was it working fine before?
5. If yes, what was the last change made before the issue started?
6. How did you update the driver to version 32.0.101.6987?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician