为什么不能在控制面板内增加动态范围调整？

[dongfengnagechui]

为什么不能在控制面板内增加动态范围调整？如果想要调整这个，还需要下载另外一个显卡控制中心，建议集成到一起

[RandyT_Intel]

Hello dongfengnagechui,

Thank you for reaching out to us regarding the issue you’re experiencing with your system. To better assist you, I need to gather some additional information.

请注意，我只能用英语为您提供支持。可能会有一些不准确的措辞，因为我使用了翻译工具来帮助您，但我会尽力提供帮助。

Please note that it is necessary to check if the motherboard or laptop met the requirements, since the High Dynamic Range (HDR) technology is embedded on the integrated graphics controller (iGPU).

Could you please answer the following questions? 

• Can you please run the System Support Utility (SSU) and share the logs with me? 
• What troubleshooting steps have you tried so far to fix the issue? 
• Could you provide screenshots of the issue so I can clearly see what’s happening? 

Here is an article that you may find helpful: 

High Dynamic Range (HDR) Support.

How to enable High Dynamic Range?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi dongfengnagechui, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[dongfengnagechui]

我的电脑支持动态范围调整，只不过arccontrol那里不具备这个功能，需要额外下载英特尔显卡控制中心才能够调整。

[RandyT_Intel]

Hello dongfengnagechui, 

Thank you for your feedback regarding dynamic range adjustment on your computer.

I want to clarify that while your computer supports dynamic range adjustment, ArcControl does not include this feature. To enable this functionality, you will need to download the Intel Graphics Control Center (IGCC).

Here’s a brief overview of the differences between the two software:

• Arc Control: Designed for Intel’s discrete GPUs (Arc series), it is tailored for gamers and creators who require advanced performance tuning and monitoring features.
• Intel Graphics Control Center (IGCC): Primarily for integrated GPUs (like Intel UHD and Iris Xe Graphics), IGCC offers basic graphics settings and adjustments aimed at general users.

In summary, Arc Control is suited for enthusiasts and professionals using discrete GPUs, while IGCC is more appropriate for everyday users with integrated graphics.

We appreciate your input and will consider your feedback to improve our software for a better user experience.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello dongfengnagechui, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[dongfengnagechui]

我的意思是，能不能在Arc Control增加动态范围调整功能？

[RandyT_Intel]

Hello dongfengnagechui, 

Unfortunately, adding dynamic range adjustment directly to Arc Control isn't possible at the moment. However, you can easily enable this feature by downloading the Intel Graphics Control Center (IGCC). 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello dongfengnagechui, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician