帝国全面战争中的BUG

[MACHINE]

战斗界面会导致地面不显示，请修复

[ACarmona_Intel]

Hello MACHINE, 

Thank you for posting in our communities.

请注意，我只能用英语为您提供支持。 我使用了 Web 翻译工具来翻译这个答案，所以可能有错误的翻译。

May I know when the issue started? And was the game working fine before? If yes, have you made any changes before the issue occurred?

What specific bugs are you experiencing when playing the game? If you can provide a video, that would be better.

And also, what steps have you taken to troubleshoot the issue? This will help me to prevent providing you with the same troubleshooting steps.

Furthermore, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows.

The following information that I am asking above will help me to easily understand what is the root cause of the issue or bug.

I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[MACHINE]

Hello
1.No problem using NVIDIA graphics card
2.Problem with A770 graphics card
It seems to be a problem with the graphics card or graphics card driver.

[ACarmona_Intel]

Hello MACHINE, 

Thank you for the quick response.

In order for me to further investigate our issue, I would like to inquire about the following information:

To confirm, is the exact title of the game that you're playing Darthmod Empire: Imperial Total War? 

Furthermore, may I have a screenshot of your game settings, and what distribution service are you using? (example: Steam, Origin, Epic, Xbox Game Pass, and Ubisoft Connect). I'm actually planning to replicate the issue in our lab.

I will be waiting for your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MACHINE, 

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MACHINE, 

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MACHINE, 

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician