A770 16GB LE War Thunder almost always Driver Hangs after a match

[holynoob299]

After almost every match in War Thunder when I head back to the garage, the game will freeze for a few seconds (and sometimes unrecoverable and I had to hard reset the whole PC). You can see in the in-game screenshot if the game was able to recover it will show a message on the top left "Video driver hung and was restarted"

I have tested the issue in 2 different machines, first is a 14600K + Z790 system and the 2nd is a Core Ultra 7 265K + Z890 system and are seeing the same issue. Already on the latest 32.0.101.8247 (WHQL Certified) driver.

I've attached the SSU from both systems, as well as my in-game settings.

[JeanetteC_Intel]

Hello holynoob299,

Thank you for posting in Intel Communities.

Kindly give me time to check the screenshots and log file, and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello holynoob299,

Thank you for the detailed information about the War Thunder freezing issue. I can see you're experiencing this on both systems with the latest driver.

To help investigate this more effectively, please let me know which system you'd like to keep on this thread - the 14600K + Z790 or the Core Ultra 7 265K + Z890. Please create a separate thread for the other system with the same details (SSU report, game settings, and issue description).

This will help us provide more targeted assistance for each system.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[holynoob299]

Let's keep the Core Ultra 7 265K + Z890M in the discussion as that's the system I'm keeping. After some time debugging it on my end, the setting causing the problem is due to Ray Tracing in the game. Once I turned it off the game runs fine again.

But there's performance left of the table and the game runs smooth even with Ray Tracing on so it's quite a shame.

[JeanetteC_Intel]

Hello holynoob299,

To better diagnose the root cause of this issue, I'd appreciate if you could share some additional system information:

1. Have you performed a clean installation of the latest Intel® Arc™ A770 and Intel® Graphics drivers (version 32.0.101.8247 WHQL) using DDU in safe mode?
2. Can you verify that Resizable BAR is enabled in your system?
3. What's the make and model of your PSU?
4. Would you be able to export and share the application and system event logs from Event Viewer?
5. Reproduction Steps: Could you walk me through the exact steps that trigger the issue? This will be crucial for troubleshooting.

Your cooperation with these details will help us identify the underlying cause and find a solution that lets you enjoy Ray Tracing at full performance.

Looking forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[holynoob299]

Hi JeanetteC,

The latest "Tusk Force" major update of War Thunder seems to have fixed my issues.

Cheers!

[JeanetteC_Intel]

Hello holynoob299,

Thank you for the update regarding the 'Tusk Force' patch resolving your issues. I appreciate you taking the time to follow up. For any future support needs, please submit a new inquiry as this thread will be closed.

Sincerely,

JeanetteC.

Intel Customer Support Technician