A770 Low FPS on Overwatch and Apex legends

[ShinyMonke]

I'm using Arc A770, driver 32.0.101.8629. I'm getting very Low FPS on Overwatch and Apex Legends, even after twiking, around 40-rarely 60.

I have an i5-12400, DDR4 32 GB 3200 MHz RAM, and KC300 1 TB SSD. My game is still lagging.

Please solve this asap

[MarySmith1]

Intel Arc GPUs experience significant performance degradation when Resizable BAR is disabled. This is likely the primary reason for your low FPS. To fix this, please follow these steps:

• Check BIOS Settings: Restart your PC and enter the BIOS. Navigate to the Advanced or PCI Subsystem menus. Ensure that both Above 4G Decoding and Resizable BAR Support are set to Enabled.

• Disable CSM: Re-Size BAR requires a pure UEFI environment. If CSM (Compatibility Support Module) is enabled in your BIOS, Re-Size BAR will not function. Make sure to set CSM to Disabled.

Once these are enabled, the communication between your i5-12400 and the A770 will be fully optimized, which should lead to a massive boost in frame rates.

[Nikhil_Intel]

Hello ShinyMonke,

Thank you for reaching out to Intel Community Support.

I acknowledge the issue you reported regarding low FPS performance on Overwatch and Apex Legends while using the Intel® Arc™ A770 graphics card. I understand how this can impact your gaming experience, and I appreciate you bringing this to our attention.

To assist us in further investigating the issue, kindly share the Intel® System Support Utility (SSU) log file. While generating the SSU report, please ensure that the Network option is unchecked before saving the file.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please also review and follow the troubleshooting guidance below:

Overwatch: Intel is currently investigating the reported performance issue with this game. We appreciate your patience while this investigation is ongoing.

Apex Legends: Please ensure that the Resizable BAR option is enabled in your system BIOS for optimal performance. You may refer to the detailed guidance in the following Intel support article:

https://www.intel.com/content/www/us/en/support/articles/000096043/graphics.html

Once you have shared the SSU log file and reviewed the above steps, please let me know so I can continue assisting you further.

Thank you for your cooperation and understanding.

Best regards,

Nikhil

Intel Customer Support Technician  

[Nikhil_Intel]

Hello ShinyMonke,

I hope you are doing well.

I wanted to follow up regarding your report on low FPS in Overwatch and Apex Legends with the Intel® Arc™ A770.

To help us investigate further, please share the Intel® System Support Utility (SSU) log. When generating the report, ensure the Network option is unchecked before saving. You can download and run SSU here:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Additionally, please review the following:

• Overwatch: Intel is currently investigating the performance issue. Thank you for your patience.
• Apex Legends: Make sure Resizable BAR is enabled in your BIOS for optimal performance. Guidance here: https://www.intel.com/content/www/us/en/support/articles/000096043/graphics.html

Once you’ve shared the SSU log and verified the above, I can continue assisting you.

Thank you for your time and cooperation.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello ShinyMonke,

I hope you are doing well.

I’m following up regarding the information requested for your report on low FPS in Overwatch and Apex Legends. As I have not received a response from you, I will proceed with closing this inquiry for now.

If you still require assistance or have any additional questions, please feel free to submit a new support request, and I will be happy to assist you further. Please note that this thread will no longer be monitored.

Thank you for your time and understanding.

Best regards,

Nikhil

Intel Customer Support Technician