Adobe Lightroom Camera Raw cannot recognize the graphics card

[Inzm]

Machine translation was used

After updating the graphics driver (32.0.101.8509) for my B580 graphics card, the software I use, Adobe Lightroom, started not recognizing the B580 graphics card. I tried updating the software version of Lightroom, which is currently version 15.0, and the camera raw version is 18.0, but it still cannot recognize the graphics card. After downgrading the graphics driver to version 32.0.101.8331, it can be used normally. I hope the official team can fix this issue.

[VonM_Intel]

Hi Inzm,
Thank you for posting in our Community. No worries at all about the translation. From what you described, after updating to graphics driver 32.0.101.8509, Adobe Lightroom (version 15.0) with Camera Raw 18.0 no longer detects your Intel Arc B580. However, when rolling back to driver 32.0.101.8331, GPU acceleration works normally again. That comparison strongly suggests a possible driver regression in 8509. To properly investigate this, I’d like to confirm a few details:

• In Lightroom > Preferences > Performance, what exactly does it show under Use Graphics Processor? (Disabled / Error / Not Detected?)

• If you manually enable GPU acceleration, does Lightroom show any specific error message?

• Did you perform a clean installation (for example, using DDU) before installing 8509?

• Does the issue occur only in Lightroom, or also in other GPU-accelerated applications?
• Are you using the Studio version or standard version of the Arc driver package?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[Inzm]

1.The displayed content is' Due to an error, graphics acceleration has been disabled '
2. I did not find the option to force Lightroom to use GPU in Intel graphics software, and I cannot manually open it in Lightroom because the option is grayed out and cannot be clicked. I tried specifying GPU for Lightroom in the graphics card settings of Win11, but it did not produce any effect
3. No, but I upgraded to 8509 first, then rolled back to 8331, and then upgraded to 8509 again, all in standard installation mode.
4.it only appears in Lightroom, and some of the games and other software I am currently playing have not malfunctioned
5. I'm not sure what version it is, it's an updated driver in Intel graphics software. I think it should be the standard version

Thank you for your prompt reply

Have a nice day

[VonM_Intel]

Hello Inzm,

Thank you for your response. At this point, there is a possibility that the behavior may be related to system compatibility with the current Intel graphics driver version. To help address the issue where Adobe Lightroom Camera Raw is not recognizing the graphics card, please try the following steps:

1. Make sure the system meets the Lightroom* system requirements.
2. Review Adobe's website article Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic to find workarounds for known issues and limitations in the latest version of Lightroom.
3. Perform a Windows update on the Operating System.
4. Update the Graphics Driver to the latest version. Check the Original Equipment Manufacturer (OEM) for the latest customized drivers or the Download Center for the latest Intel® generic drivers.

After completing these steps, please let me know if the issue persists or if there are any changes in behavior.

Best regards,

Von M.
Intel Customer Support Technician

[Inzm]

1.My system certainly meets the requirements

2.I tried some operations inside, but they didn't work

3.Updated to the latest version of the Windows system without any changes

4.The graphics card driver is already the latest version in Intel graphics software

The problem persists

[VonM_Intel]

Hello Inzm,

Thank you for providing the details about your system and the steps you’ve already taken. I understand that despite meeting the system requirements, trying various operations, updating Windows, and installing the latest Intel graphics driver, the issue still persists.

I will need to conduct further research on this matter to identify the cause and determine the best solution. Once I have more information, I will post a detailed response here on this thread.

Thank you for your patience while I look into this.

Best regards,

Von M.
Intel Customer Support Technician

[HeroS_Intel]

Hello Inzm,

We are still currently investigating your concern. For now, I would like to request to update your BIOS to version 7E62v2A50 and try the graphics driver 32.0.101.8531 via DDU. After completing both updates, please test your system and let me know if there are any improvements in performance or if the issue persists.

Once completely done, I would like to request another SSU Log.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Inzm]

I have updated the motherboard BISO and uninstalled the graphics card driver using DDU software and reinstalled the latest version of the driver, but the problem still persists

[HeroS_Intel]

Hello Inzm,

Thank you for providing another SSU log.

Thank you also for providing the update on the recommended troubleshooting steps. I understand that despite following the recommendations, the issue has persisted. I would kindly then request some time to further investigate this concern and explore your situation.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[VonM_Intel]

Hello Inzm,

Thank you for your patience in this matter. To help expedite the investigation and ensure accurate testing, could you please provide a short video demonstrating the issue you’re experiencing? Additionally, I’d like to confirm whether the problem still occurs when running Lightroom without Camera RAW or any plugins, as this will help isolate the cause. Lastly, have you tried reinstalling the application to see if that resolves the behavior? These steps will allow us to better understand the issue and work toward an effective solution.

Best regards,

Von M.

Intel Customer Support Technician

[Inzm]

Camera Raw is the core feature of Lightroom, and as far as I know, it cannot be removed，I have decided to temporarily revert back to 8331, hoping that these issues can be resolved in future versions of the driver

[KentRusselP_Intel]

Hi Inzm,

Thanks for confirming, please be advised that the case will be closed. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Cooing]

I have the same problem. I have reinstalled the latest driver as you said, but it still cannot be solved. However, Photoshop can recognize b580 and lightroom 2024 2025 2026

[Cooing]

However, Photoshop can recognize b580, while lightroom 2024, 2025, and 2026 cannot

[Inzm]

If you don't need the functionality of the new version driver, you can temporarily return to version 8331 like me

[VonM_Intel]

Hello Inzm,

Thank you for your patience while I reviewed your case. I attempted to reproduce the issue on my end; however, I was not able to observe the same behavior. To help me investigate this further, could you please provide a short video showing how the issue occurs on your system? It would also be very helpful if you could include detailed step-by-step instructions on how to reproduce the issue from the beginning.

Having both the video and the exact steps will allow me to better understand the situation and attempt to replicate the behavior more accurately in our testing environment. Once I receive this information, I will review it and try to reproduce the issue again on my side.

Thank you for your cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Inzm,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Inzm,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician