Apex Legends Crash when using it in dx12 (it crashes in the select menu)

[klt]

here's my ssu report i updated my drivers by the time 

im lagging a lot using dx11. I tried to reinstall the game but it still didnt work 

there is no crash message

[klt]

https://youtu.be/1-5vtxwaO04 here is a video of what happens

[DeancR_Intel]

Hi klt,

Thank you for posting in the community!

These are usually the worst kind of bugs as they prevent us from using the application or completing the game.

I suggest trying the latest driver for your GPU, here's the link for reference:

Intel® Arc™ & Iris® Xe Graphics - Windows*

I suggest doing clean install of the drivers. Here's the link for reference:

Clean Installation of Intel® Graphics Drivers in Windows*

If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[klt]

I already did it with the driver 5972 whql I usually don't use the beta drivers (I always do a clean install when I update my drivers)

[DeancR_Intel]

Hi klt,

Can you give the latest driver a try? Here's the link for reference:

Intel® Arc™ & Iris® Xe Graphics - Windows*

I suggest doing clean install of the drivers. Here's the link for reference:

Clean Installation of Intel® Graphics Drivers in Windows*

• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.

Let us know if the issue still persists with the 32.0.101.5989.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi klt,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi klt,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician