Apex legends keeps crashing on latest drivers

[Burnt_RIce]

The game does run for a short while, but when i click on continue to lobby it crashes, i did try to rollback to the drivers that was working but i barely cant play since there was a lot a visual bugs and cant see anything much, trees branches are glowing BRIGHT RED and cant see nothing much

[Burnt_RIce]

Has anyone tried to launch apex legends this days? i cant get pass the loading screen to go to lobby

[Mike_Intel]

Hello Burnt_RIce,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the Graphics controller?
2. May I know how you installed the latest driver?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Burnt_RIce]

1. Intel Arc A750
2. I installed the latest driver through Intel® Driver & Support Assistant .8737
3. tried to verify integrity file in steam, tried re installing game, decided to rollback to old drivers way back cause i saw a thread that .8331 works so i download it and works however fps not stable. 

4.

[Burnt_RIce]

1. Intel Arc A750
2. I installed latest driver through Intel® Driver & Support Assistant version .8737
3. tried verify files integrity, tried reinstalling apex on steam, decided to roll back to an old drivers way back cause i saw a thread that version .8331 works and its works but fps not stable, but no visual bugs.

4.

[Burnt_RIce]

roll back drivers to 32.0.101.8629 apex run but still plague with A LOT of visual bugs

[Burnt_RIce]

any ideas??? 

[Burnt_RIce]

1. Intel Arc A750
2. I Installed latest driver through Intel® Driver & Support Assistant ver .8737
3. tried verify integrity files, tried reinstalling game, rollback to old drivers "last year" ver .8331 cause i saw thread say it works, so far it works with no visual bugs but, fps not stable.

4. 

[Burnt_RIce]

file

[Mike_Intel]

Hello Burnt_RIce,

Thank you for the update.

Kindly follow the steps in the link below on how to update the drivers to possibly fix the issue.

Apex Legends* Crashes with 0x887A0006 Error on Intel® Arc™ A770...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Burnt_RIce]

did the DDU and install latest drivers 32.0.101.8737 and apex run but still have visual bugs

[Burnt_RIce]

can barely see anything

[Mike_Intel]

Hello Burnt_RIce,

Thank you for the update.

Before we proceed. let me inform you that we can only support 1 issue per thread.

You have mentioned multiple issue since the thread was created. Crashing, visual bugs and low FPS.

Please tell me which issue we should focus on this thread for me to gather the necessary data because I may need to simulate this in our lab.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Burnt_RIce]

Visual bugs

Since i did the DDU and installed the latest driver. So far no more crashes and fps is stable, just those visual bugs

Mainly two maps i played in
Broken moon and
Olympus have those visual bugs ("haven't played kings canyon yet")

Shooting range does not have those visual bugs for some reason

[Mike_Intel]

Hello Burnt_RIce,

Thank you for the update.

Upon checking, this is a known issue, you may try the workaround and tell me if that will work.

Please refer to the link below:

 Apex Legends* has Texture Issues on the Ground/Scenery with Intel...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Burnt_RIce]

no difference at all

[BuenoS_Intel]

Hi Burnt_RIce,

Thank you for your update.

Since the problem continues to occur, I'll be taking a deeper dive into investigating this matter. I want to ensure we explore all possible solutions to get this resolved.

I'll keep you updated on my progress and reach out as soon as I have new recommendations or solutions to try.

I appreciate your patience while I work on this.

Best regards,

Bueno S.

Intel Customer Support Technician