Arc B580 Render Bug in Carrier Command 2

[Ronakas]

PC Specifications:

CPU: Intel Core i5 14490F

GPU: Intel Arc B580

GPU Driver Version: 32.0.101.8509

RAM: 16GB DDR4 2666MT/s

OS: Windows 11 25H2

Game runs at 1080p on the highest graphics.

Problem:

The textures in Carrier Command 2 are rendered incorrectly. Every texture in the game that should be pixelated is blurry.

Below is a screenshot of main menu with the rendering bug.

And this is what it should look like.

I contacted game support regarding the rendering issue, and here is their response.

"the game does specify "nearest point sampling" for these textures. However, your graphics driver is ignoring this and rendering with "bilinear sampling".

This is non-compliant with the OpenGL spec and is a graphics driver bug.

Unfortunately this kind of problem is becoming more common with Intel and AMD where they keep introducing new OpenGL bugs. They do usually fix them eventually but we don't have contact details or access to request fixes from them."

The game used to run well on my old PC with UHD 610 integrated graphics until I installed a DG1 discrete graphics, and the same issue also appeared on my new PC with an Arc B580 GPU. By the way, another user also reported the bug with an Arc A770 GPU.

Thanks for reading through this. I hope the issue can be fixed soon.

[Mike_Intel]

Hello Ronakas,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. What are the troubleshooting steps that you tried before?
4. What is your game launcher?
5. Please provide a screenshot of the graphics settings of the game.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ronakas]

1. Yes,it works well before when I use UHD 610 integrated graphics.

2. The issue started when I installed DG1 discrete graphics in about 2 years ago, and it still exists on my new PC with Arc B580 now.

3. I reinstalled the game for lots of times and updated my GPU driver, but the issue has exist in every driver version for 2 years.

4. Steam

5.

[Ronakas]

Any progress so far?

[Mike_Intel]

Hello Ronakas,

Thank you for the quick reply.

Please try to install the latest Graphics driver using DDU method. Kindly refer to the link below for the steps on how to perform DDU and the direct link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ B580 Graphics

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ronakas]

I reinstalled the driver, but it didn't work.

[Mike_Intel]

Hello Ronakas,

Thank you for the update.

I need to further investigate this issue and try this one in our lab.

Before that, please help generate the SSU of your system for me to check the hardware and driver installed.

please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

Note:

• Please update the BIOS of your motherboard first before generating the SSU for complete functionality because I may also recommend it if the BIOS is not updated in the SSU.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ronakas]

Here is the SSU file, and my BIOS version is the latest.

[Mike_Intel]

Hello Ronakas,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ronakas]

I just installed the latest GPU driver (32.0.101.8531), but the problem persists.

[Mike_Intel]

Hello Ronakas,

I hope you are doing well.

I am in the process if further investigating this issue. While doing that, can you try to update to the latest driver version 32.0.101.8531 and click on the clean install. Once done, please update this thread.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ronakas]

I have updated my GPU driver to the latest one and conducted a clean installation. However, the problem still exists.

[Mike_Intel]

Hello Ronakas,

Thank you for the update.

Let me continue to further check this issue and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Ronakas,

I have successfully reproduced the issue that you're reporting. I will now start my investigation on the fix of this issue. I will be providing an update as soon as possible.

Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Engineer

[Ronakas]

Any progress so far?

[Felipe_Intel]

@Ronakas this has been reported to our devs. As soon as I have any news I will report them here. In the meantime I'd appreciate your patience. 

[Felipe_Intel]

Hello @Ronakas and all,

It's been determined this is a known issue on Intel Arc Graphics Cards.  We apologize for any inconvenience this may cause. 

This thread will be closed and no longer be monitored.