Arc Control Panel - Missing Information

[McNorris316]

I have a Acer Predator Biforst Arc a770 16gb, running on latest drivers (4502)

When i go into Settings/System information i have the following fields showing as blank/incorrect:

Hardware/General Info

- PCI Gen Version - shows as "-"

- Storage - shows as "-MB"

Hardware/GPU Info

- GT Frequency - shows as "0.00 GHz"

- GT Memory Frequency - shows as "0 MB"

- Max Supported Devices - shows as "-"

- Xe -Cores - Shows as "-"

Software/Intel Software

- XeSDK - shows as "-"

- IDSA Version - shows as "-"

- Endurance Gaming Version - shows as "-"

Capabilities

- Shader Model - shows as 5.1, Direct X caps Viewer has shader listed as 6.5

GPU-Z shows this is running at PCIex16 4.0

I have reinstalled drivers and ARC control and still having same issue.

[Jose_Intel]

Hello @McNorris316

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems with Intel® Arc™ A770 Graphics, and I’ll be more than happy to help you.

Please answer the following:

·      Was it showing the right information before?

·      Have you made a software change recently?

Please run the Display Driver Uninstaller (DDU), you will find the instructions there.

Then, install the driver again: Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello McNorris316

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Remlin379]

I have the same issue, the information was never there, already reinstalled it twice with DDU

[Jose_Intel]

Hello Remlin379.

Thank you for posting on the Intel️® communities.   

Please submit a new question on the Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue. If you'd like, you can try my suggestions from this thread. 

Best Regards, 

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello McNorris316

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.