Arc Graphic B580 issue in World of Warships

[Commiepunk1984]

I bought Intel Arc B580 and installed on Maxsun Z790 with 13600kf, and I am expieriencing a glitch that is very easy to reproduce. I am sure that I installed the latest driver and there is nothing wrong with other hardware.

When I am playing World of Warships, it look that everything is just the same, the game runs perfectly without latency, 4k resolution with 120 fps under maximum image quality. When I enter a battle every thing look the same as in harbour. But when I open the scope the fps would drop to about 3/4, from around 120fps to 30fps, and return to 120fps once I quit the scope mode. I have a notebook with U7 358H installed with latest driver and I am very sure that this is not going to happen on it or any other videocard including Arc A750 that I played with this game. I sincerely recommmand the support team to take a look into this issue.

[NagyAkos512]

Hi!

Its a known issue, you need to turn off screen space reflections in the graphics settings. 

Best regards,

Ákos 

[Roy_Intel]

Hello Commiepunk1984,

Greetings from Intel Customer Support.

Thank you for posting your query on the Intel Community Forum!

Thank you for sharing the detailed description of the issue you are experiencing with Intel® Arc™ B580 in World of Warships. We understand that you are observing a significant FPS drop when entering scope/zoom mode, while overall gameplay performance remains stable.

To help us investigate this further, we kindly request you to provide the following details:

• Game version and whether it is fully updated
• Intel Arc driver version currently installed
• Whether a clean driver installation (using DDU or Intel clean install method) has been performed
• Confirmation if Resizable BAR is enabled in BIOS
• Whether any overlays (Discord, Steam, Xbox Game Bar, Intel Overlay) are active
• Whether the issue occurs in other games with similar zoom/scoped mechanics
• Kindly share the Intel® System Support Utility (SSU) report and let us know the outcome of the steps, so we can proceed further with the investigation.
• Reference: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

In the meantime, we recommend the following troubleshooting steps:

• Perform a clean installation of the latest Intel Arc graphics driver
• Disable all overlays and background monitoring tools
• Verify game file integrity through the game client
• Ensure Resizable BAR is enabled and BIOS/chipset drivers are up to date

These steps will help us isolate whether the behavior is related to driver optimization, game settings, or system configuration.

Please share the results once completed so we can assist you further.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Commiepunk1984,

Greetings from Intel Customer Support.

We are following up regarding the FPS drop issue you reported when entering scope/zoom mode in World of Warships while using Intel® Arc™ B580. We wanted to check if you had an opportunity to review our previous recommendations and gather the requested information.

At your convenience, please share the requested details, including the Intel® SSU report and the outcome of the suggested troubleshooting steps, so we can continue investigating this behavior further.

If the issue persists after performing the recommendations, please let us know any observations, including whether the issue occurs in other games with similar scoped mechanics. This information will help us narrow down the possible cause.

We look forward to your update and will be glad to assist further.

Thank you for choosing Intel products and services.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Commiepunk1984,

Greetings from Intel Customer Support.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician