Arc - Now includes Intel Driver Support Assistant but now Scan Failure

[Vicky_No_Plan]

16/10/2025 - Included maybe because of general service failure?

I have an ASUS Vivobook S15 OLED (S5504)

Hi everyone/anyone. I've never had a problem before with driver support assistant, but I recently updated to the latest Intel Arc Pro drivers (also completely uninstalled with remnants and tried the game ready drivers with same results). After I installed the drivers, they now appear to include the Intel Driver Support Assistant (which I had installed previously, separately and subsequently got overwritten with a new version).

Now in the Intel Driver Update Assistant (DSA) tray icon it informs me I have two updates, but when I double click and it opens edge, it just sits there saying :

Then a few minutes later says:

I have Malware Bytes firewall control. All services and programs are allowed:

I also have my DNS IPV4 and IPV6 set to AdGuards servers with Edge set up with their secure DNS over HTTPS (https://dns.adguard.com/dns-query).

But I have tried resetting all of these to my IP's standard DNS (eeuro and GoFibre) with a "ipconfig /flushdns" followed by a reboot, but it doesn't appear to have made any difference.

I have also tried the DSA removal tool and reinstalled DSA from the Intel Download page independently of the graphics drivers (plus reboot) with no success.

Even the graphics driver apparently isn't able to connect / listen to it's own version of DSA as it gives me this message every time I clear it's messages and reboot:

I read somewhere online that the error may be related to HTTPS listener service, I can't find that I have no idea, but I checked my hosts file as it suggested and I have a live (uncommented):

127.0.0.1 localhost

Entry as it suggested.

I keep getting these events in the SYSTEM log:

WARNING: The Intel(R) Graphics System Controller Firmware Interface is being reset.

Can't see anything else that would indicate a problem. Completely out of ideas and things to try with this one. Any help would be really appreciated. Thank you!

[Vicky_No_Plan · Accepted solution]

Yay! That was exciting. I noticed an error in the event log that state I didn't have local launch permission for my user with CLSID - 2593F8B9-4EAF-457C-B68A-50F6B8EA6B54 and AppID 15c20b67-12e7-4bb6-92bb-7aff07997402.

Messing around with Component Store or the registry to fix that is a nightmare, mainly because one of it's entries is unusual and Component Store says you have to remove the "call entry" in order to change it's permissions. That would corrupt the list.

Fortunately you can use a powershell script that modifies the Component Store security (adds permission) without changing any of the other entries or corrupting them.

The CLSID is the only the CLSID container, it's the AppID the container, contains, that you need to add local launch permissions to.

DETAILS IN EVENT LOG:
CLSID - 2593F8B9-4EAF-457C-B68A-50F6B8EA6B54
PerAppRuntimeBroker - 15c20b67-12e7-4bb6-92bb-7aff07997402

Find and read about the script here:
https://www.powershellgallery.com/Packages/DCOMPermissions/1.1.3

Run Powershell as Administrator
Install the powershell script using the command:

>Install-Module -Name DCOMPermissions

Answer yes to install the small support modules required to run the command.
The command is as follows. Remember to replace YOUR COMPUTER NAME and YOUR USER NAME before running the command.
You can find your correct user name using the command:

>net user

The computer name is listed at the top and your account is listed. It's your local user account name you need, not the Microsoft Account one you see in "Users".

>Grant-DCOMPermission -ApplicationID "{15C20B67-12E7-4BB6-92BB-7AFF07997402}" -Account "PC NAME\YOUR USER NAME HERE" -Type Launch -Permissions LocalLaunch,LocalActivation -OverrideConfigurationPermissions

That worked great. However, the DSA now shows two updates to apply:

Intel® Arc™ Graphics - Windows*
Intel® 11th – 14th Gen Processor Graphics - Windows*

Which you would think it would ignore since I've installed the very latest Intel Arc Professional GPU Drivers.

Someone also mentioned running this command:
>netsh http add iplisten 127.0.0.1

Not sure what it does, but I had done it previously and it didn't fix the issue. But cumulatively it may have contributed so I include it here. I don't think it hurts anything.

To Intel. Not sure what happened here guys, but clearly the latest drivers for Arc introduce some wierd DCOM launch error now it's been added to the Intel Graphics Driver install as an option.

Hope this helps someone. Many kind regards. (PS: Moderator - not sure if this want's to stay in Arc / Graphics or moved to a specific DSA related thread/area.

Take care, Victoria.