Arc b580 stuck in broken display reboot

[Cronås]

It was styck reeboting for almost half an houre with some broken graphicks or just weird display settings. We finally got it working but after 2 restarts and the graphicks driver later it went back to a incompleting constant reebooting. Any suggestions on fixing it?

[DeancR_Intel]

Hi Cronås,

Thank you for contacting Intel Customer Support regarding the display issues and constant rebooting you're experiencing with your Intel Arc B580 graphics card. I can see from the images you've provided that you're encountering corrupted display output and system instability.

I understand how frustrating this must be, especially when the system was working temporarily but then returned to the problematic state after restarts and driver installation.

Troubleshooting Questions: To better diagnose this issue, I need some additional information:

1. Previous Functionality:

• Was the Arc B580 working properly before this issue started?
• When did this problem first begin? (after driver update, new installation, etc.)
• Did you make any recent changes to your system?

2. Display Connection Testing:

• Have you tried different display cables (HDMI/DisplayPort)?
• Have you tested different ports on the graphics card?
• Have you tried connecting to a different monitor or TV to isolate the issue?

3. If you're comfortable sharing, please provide:

• Desktop/System Model: (if pre-built) or motherboard model
• CPU: Processor model
• GPU: Arc B580 manufacturer (Intel LE, ASRock, etc.)
• Cable Type: HDMI or DisplayPort and version
• Monitor Model: Brand and model number
• Power Supply: Wattage and brand

4. For a complete system analysis, you can run the Intel System Support Utility (SSU):

• Download: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html
• This will help identify any system configuration issues

Given the severity of the display corruption and boot loop issues, I can offer a phone consultation for real-time troubleshooting. This would allow me to guide you through diagnostic steps more efficiently.

The images you've provided show clear display corruption, which could indicate hardware failure, driver conflicts, or connection issues. With the right information, we can determine the root cause and get your system stable again.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Cronås,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Cronås,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards,

Dean R.

Intel Customer Support Technician