Artifacting and Coloured Pixels - ARC B580 - Driver 32.0.101.6256

[P0LAR0]

Hello

I've been having issues with textures in certain games (namely WarThunder, the only game that I've tested so far) on my LE Intel ARC B580. I assumed it was simply an issue with the game as it's notoriously buggy, but then I noticed the strange Pink Pixels occasionally popping up on my screen which made me believe it was a bigger issue. I'll attach my screenshot of the artifacts from WarThunder and the Graphics Config File too.

Also, the Pink pixels happen on the desktop and in discord regardless of whether I have a game open or not, and they also don't always happen (they go away if I resize/minimize the window for example)

The texture corruption/artifact Is hard to notice in the 2nd picture (Screenshot 2025-01-10 190959) because it was at a distance, the texture was supposed to be dirt particles but was instead square strips. The first image I'm not even sure what it was supposed to be

Sincerely

P0LAR

[Mike_Intel]

Hello P0LAR0,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you having this issue since you purchased the Arc B580?
2. If not, did you change any settings before the issue started?
3. Are you using an Intel brand Arc B580?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[P0LAR0]

Hey Mike,
Thanks for the response
regarding your questions:

1. I've been having the problem since about maybe a week after I got the card

2. I didn't change any settings, just left it how it was

3. Yes, I'm using the intel Limited Edition ARC b580

4. I have: Reseated my RAM, reseated the GPU, reseated the power input on the GPU, Used a different monitor and used a different HDMI/DisplayPort cable

If there is anything else I can do troubleshooting wise before moving forwards, please let me know

Sincerely

P0LAR0

[Mike_Intel]

Hello P0LAR0,

Thank you for the update.

Let me gather more details about this issue.

1. Can you share videos of the issue?
2. Can you provide the specification of your power supply?
3. What is the launcher of your game?
4. Please help generate the SSU logs of your system. Kindly follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[P0LAR0]

Hey Michael,

Firstly, Thank you for the response
1. it's quite difficult to capture, as it happens very sporadically and randomly, however if I can I will record it
2. My power supply is an MSI MAG A550BN 550Watt Power supply (https://www.msi.com/Power-Supply/MAG-A550BN)

3. I am using the Gaijin Launcher for WarThunder

4. I've attached the SSU Log to this reply

I've also noticed that Minecraft Java edition runs quite poorly (my old AMD rx6600xt and RX570 have better frame rates) could that be an issue as well?

Sincerely

P0LAR0

[Mike_Intel]

Hello P0LAR0,

Thank you for the update.

Before we proceed, let me say that the recommended PSU wattage is at least 600 W. Kindly refer to the link below:

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[P0LAR0]

Hey Michael

Thanks for the response
I'll buy a new powersupply ASAP, would using a lower wattage PSU deal any permanent damage?

I believe this could be the cause of all my pc's issues...

Sincerely

P0LAR0

[Mike_Intel]

Message Body

Hello P0LAR0,

Thank you for the update.

There is a possibility that the low wattage power supply is causing it.

Do you still have questions or clarifications?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[P0LAR0]

Hey Michael
I've managed to capture some footage of some related issues, I've attached them to this message, the video is of an unusual texture/shadow issue which has just started today, and the image is of an issue I've been having since the beginning

note in the image the purple pixels, the red is just for privacy of my friends

I've also captured another image of the shader issue however it's too large to upload, so let me know how I should upload it and if it's needed at all

[Mike_Intel]

Hello P0LAR0,

Thank you for sharing this.

Let's try to check if the system will behave the same using the recommended PSU wattage.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello P0LAR0,

I hope this message finds you well. 

I am just making a follow up to check if the last recommendation worked.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello P0LAR0,

I hope you are having a good day.

I am sending another follow up if using a recommended power supply help improve the system. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician