Assassins's Creed Shadows randomly crash

[Strenacht]

Just as the subject suggests, random crashes occurred every 10 minutes or so during the prologue (freshly installed and launched).

The in-game settings are the combination of Medium & High settings in 1440p (ray-tracing set to Medium with VRAM usage between 5 to 8GB). Frame-Gen is off with Upscaler set on XeSS, haven't tried downgrading to previous driver version (unsure which one is the most stable with the game).

Any suggestions 'cos I'm confused right now... Thanks.

Hardware:

Windows 11 - Ver. 10.0.26200 Build 26200

B650M PG Riptide - Ver. 4.10

AMD Ryzen 5 7600 6-Core Processor

Sparkle Intel Arc B580 TITAN OC 12GB - Driver 32.0.101.8737

KLEVV FIT-V 32GB 6400MHz 

Lexar SSD NM790 2TB

1stplayer NGDP 750W Gold PSU

Deepcool LM360 CPU Cooler

[Nikhil_Intel]

Hello Strenacht,

Thank you for posting your query on the Intel Community Forum.

I sincerely apologize for the crashes you are experiencing with Assassin’s Creed Shadows. I understand how disruptive this is to your gameplay, and I am here to help you get the system stabilized.

To resolve these issues on your Arc B580, please follow these steps:

• Clean Driver Install: Ensure you are on driver 32.0.101.8737. I recommend using DDU to perform a clean uninstall of any previous drivers before reinstalling. Please check this link for DDU:

          https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

• Resizable BAR: Confirm that ReBar is enabled in your BIOS; this is critical for Intel Arc performance.
• Verify Game Files: Right-click the game in your launcher and select Verify integrity of game files to repair any corrupted data.
• RAM Settings: For consistent performance, I advise running your memory at the official Intel specification.
• Change XeSS to Native to bypass potential bugs between the game engine and the XeSS plugin.

If the crashes persist after these changes, please provide an Intel System Support Utility (SSU) report. This will allow me to review your specific hardware configuration and investigate further. Please check this link:

 Intel® System Support Utility for Windows*

Please share the resulting SSU log file with us so that we can review the configuration and investigate further.

Thank you for your time and cooperation. I look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[Strenacht]

Hi Nikhil, thank you for the reply,

Update on this problem,

I managed to reduce the frequency of crashes (still persist, but at least playable up to 2-3 hours) by changing windows graphic setting from Let Windows decide (high performance) to High Performance (Intel Arc B580 Graphics) under the specific game files. I also checklisted the game properties under the compatibility tab (Disable full-screen optimisations and Run this program as administrator) settings.

And as you suggested, I also attached the SSU log for my hardware setup. Hope this provides everything needed for your investigations.

Thank you, and I'll wait for further updates.

[Nikhil_Intel]

Hello Strenacht,

I hope this you are doing well.

Thank you for providing the SSU report and for the update on the workarounds you’ve already implemented. It is a great sign that forcing the High Performance (Intel Arc B580) profile improved stability, as this confirms the system was previously experiencing a conflict between your iGPU and the B580.

To further stabilize the game and eliminate the remaining crashes, please try the following steps based on your system log:

1. Increase Virtual Memory (Page File)

Your system's 2GB Page File is too small for a memory-intensive game like Assassin’s Creed Shadows, which causes crashes when it runs out of "overflow" space. Increasing this to 16GB provides the necessary stability to prevent these memory-related shutdowns.

2. Stabilize RAM Frequency

The SSU shows your RAM is currently running at 6400 MT/s. To ensure system stability, please set your memory frequency to 5200 MHz, which aligns with the official specifications for your processor.

3. BIOS update:

Your SSU shows the BIOS is not on the latest version. Please update the BIOS to latest version 4.20. Here is the latest BIOS link for your reference:

https://pg.asrock.com/mb/AMD/B650M%20PG%20Riptide/index.asp#BIOS

Please let us know if the Bios update, Page File adjustment or disabling the iGPU further extends your playtime.

Thank you for your time and cooperation. I look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello Strenacht,

I hope you are doing well.

I’m following up to check whether you’ve had a chance to try the recommended steps shared earlier, including the BIOS update to version 4.20, increasing the virtual memory (page file), and adjusting the RAM frequency.

Have these changes helped improve stability or extended your gameplay time without crashes? Your feedback will help us determine the next steps in resolving the issue.

Please feel free to share your observations whenever convenient. We appreciate your time and cooperation and look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[Strenacht]

Hi Nikhil, thank you for following up!

After playing AC:Shadows for 3 days with the updated AsRock BIOS and decreased RAM speed, I can safely conclude that the experience has never been better! I can finally play for more than 3 hours without any crashes in sight.

Thank you so much for your help, and have a great day. Cheers!

[Nikhil_Intel]

Hello Strenacht,

I hope you are doing well.

Thank you for your update I’m really glad to hear that everything is working smoothly now and that you’re able to enjoy long gaming sessions without any crashes. That’s great news!

It’s great to know that the changes have made such a positive difference to your experience. I truly appreciate the time and effort you put into testing the suggestions and sharing the outcome.

As the issue has been resolved, we will proceed with closing this thread. Additionally I have shared you a mail on your personal mail id.

If you have any further questions or need assistance in the future, please feel free to reach out by submitting a new query, as this thread will no longer be actively monitored.

Thank you again for your cooperation and for keeping me informed throughout the process.

Best regards,

Nikhil

Intel Customer Support Technician