Axure RP is not functioning properly. Please fix the related drivers. Thank you.

[plloly]

Hello, I am an internet worker who needs to use relevant work software, Axure RP 9 and Axure RP 10, in my job. After using your company's A770 16G graphics card, I found that the work software cannot be opened. This may be caused by a driver issue. Can your company improve the relevant drivers for this software and update them in a timely manner? Thank you.

[RobbieR_Intel]

Hello plloly,

Thank you for reaching out regarding the issue you are experiencing. We understand how critical it is for your work software to function properly.

Upon checking the system requirement for the Axure RP, it does not specify that it needs specific GPUs. Please see https://docs.axure.com/axure-rp/reference/installing-on-windows/

To help us investigate this further, kindly provide the following information

• What is the version of your Axure RP 9 and RP 10?
• Have you done troubleshooting steps?
• Are you receiving any specific error messages or does the software fail to open without any prompts?
• Please provide a screenshot of the Error being encountered

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello plloly,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[DhannielM_Intel]

Hello plloly,

Currently my colleague is away so I will be handling the thread. Since we haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician