BSOD with Intel Arc GPU Driver

[BLee]

Hello,

I'm experiencing repeated system crashes (BSOD) related to the Intel Arc GPU Driver. 

Intel Graphics Software Version: 26.4.2155.3

Graphics Driver Version: 32.0.101.8626

Windows Version: Windows 10 Home

Problem Event Name: BlueScreen/ DRIVER_IRQL_NOT_LESS_OR_EQUAL (0xD1)

Faulting Driver: igdkmdnd64.sys

Minidump File: C:\Windows\Minidump\033026-11734-01.dmp

Frequency: Once a day to multiple times a day, including when using GPU-heavy applications (DaVinci Resolve) and sometimes at idle (Discord).

I have the ASRock Challenger OC Arc B580 12 GB

Whilst sitting idle, or working in DaVinci resolve, or occasionally while using other applications, my computer will BSOD. The only error I've been able to catch in the moment is the DRIVER_IRQL_NOT_LESS_OR_EQUAL, some of the others may have had a different name but all of them in Windows Event Viewer begin with an Intel Graphics Software App error. I have attempted to reinstall my drivers clean and I am on the most recent BIOS version. This did not happen prior to the most recent Intel Graphics update. Just wanted to post this here in case someone had found a solution and so this issue could be considered for the next update.

[Ramgound_Intel]

Hello BLee,

Thank you for posting on the Intel Community Forum and sharing the details of your issue.

We understand that you’re experiencing repeated BSODs (DRIVER_IRQL_NOT_LESS_OR_EQUAL) with your Intel Arc GPU, both during GPU-heavy workloads like DaVinci Resolve and occasionally at idle, following the latest Intel Graphics driver update.

To help us narrow down the root cause and provide a targeted solution, we would like to ask a few follow-up questions:

1. Did the BSODs start only after the latest Intel Graphics update, or did you notice similar crashes before?
2. Are the crashes reproducible with specific applications like DaVinci Resolve, or do they occur randomly, even at idle?
3. How frequently do the crashes occur—once a day, multiple times, or sporadically?
4. Are you using any overclocking or custom GPU settings in Intel Graphics Software or third-party tools?
5. Have you tried rolling back to a previous driver version to see if the issue persists?
6. Are any background applications or overlays (Discord, OBS, antivirus, etc.) running when the crashes occur?

Additionally, we recommend performing a clean installation of the graphics driver using DDU, as explained here:

How to Perform a Clean Driver Install with DDU

After performing the DDU if still you are facing the same issue we request you to share the SSU logs using the Intel® System Support Utility for Windows*:

Intel® SSU for Windows

Please uncheck the “Networking” option while generating the report.

Thank you very much for your cooperation. Once we receive this information, we’ll review it promptly and guide you through the next steps.

Regards

Ramgound

Intel Customer Support Technician

[BLee]

1. I cannot recall if any BSODs occurred before the update, perhaps one, but they most certainly increased in frequency after the driver update.
2. The crashes occurred every single time I used DaVinci Resolve, so yes it was reproducible, however, there are some instances in which I would walk away from my computer leaving something like Discord open in the background, and I would come back to find that Windows had crashed.
3. Depending on how much I was using my PC, the crashes could occur not at all or 2-3 times a day.
4. Overclocking on my PC is done automatically in BIOS settings, I changed none of the settings in the Intel Software App.
5. I attempted to rollback to the last stable version. Every single time I would install that version, my screen would freeze on “Installing Extras” and required me to hard reboot my PC. I attempted this 2 or 3 times with the same result. The Intel Software App claimed the rollback had been successful, however, so I attempted to test it by launching a graphics-intensive game that I had played dozens of times in the past with no issues. But every time the game would start loading, it would crash and my monitor would completely freeze, requiring me to reboot my PC. I attempted this 2-3 times. This led me to download a DDU, boot into Safe Mode, and completely reinstall to the *latest* update. But the screen freeze issue when launching the game *still persisted*. Which was odd because that issue had not been presented on the most recent update until I backdated, then updated again.
6. I use Discord and Steam overlays. I have never had issues with OBS. I have had this product since January and it has only begun causing issues in the last few weeks.

Needless to say, I was alarmed that the issues persisted even after the DDU. I attempted to test the game again the next day and though it started very jittery, I was able to successfully log in. I have no attempted to use DaVinci Resolve since. The issues seem incredibly sporadic and the GPU seems extremely unstable and unreliable.

[Ramgound_Intel]

Hello BLee,

Thank you for your detailed response and for taking the time to walk us through the troubleshooting steps you’ve already performed; we truly appreciate your effort.

I understand how concerning and frustrating it must be to experience repeated system crashes, especially after your system had been running reliably for some time. Based on the information you’ve shared, we can see that the issue became more frequent following the recent driver update and is affecting both heavy workloads, such as DaVinci Resolve, as well as lighter or idle scenarios like when Discord is running in the background. We also note that the behavior persisted even after performing a clean driver installation using Display Driver Uninstaller, and that additional instability appeared during your rollback attempts.

To help us investigate this further and move toward a resolution, we’d like to gather a bit more information and guide you through a few targeted checks:

Please share the following:

1. An Intel® System Support Utility (SSU) report (with the “Networking” option unchecked)
2. The latest minidump files located in C:\Windows\Minidump . These will help us analyze the crashes in more detail and determine the next steps.
3. Test with Default BIOS Settings : Since your system is using automatic overclocking via BIOS, we recommend temporarily loading default BIOS settings. This helps rule out any underlying system stability factors that could contribute to the issue.
4. Disable Overlays and Hardware Acceleration (for testing) : As a precaution, please try disabling hardware acceleration and overlays (such as Discord and Steam) to see if this improves stability. This step helps us identify whether background applications may be contributing.

Since your system is using the ASRock Challenger OC Arc B580 12 GB, if the issue persists even after the above steps, we also recommend contacting ASRock support for additional guidance, as they may have further insights specific to this motherboard and configuration.

After completing the above steps, please test again, particularly with DaVinci Resolve, to check if the issue remains reproducible.

We understand how important system stability is, and we want to assure you that we’re here to support you through this. Once we receive the requested logs, we’ll review everything carefully and continue working with you toward a solution.

Please feel free to reach out if you have any questions in the meantime; we’re happy to help.

Best Regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello BLee,

I hope you are doing well.

I wanted to follow up regarding the system crash issue you reported earlier. We understand how important it is to have a stable system, and we’re here to assist you in getting this resolved.

Just checking in to see if you had a chance to perform the recommended steps and share the requested details:

• Intel® System Support Utility (SSU) report (with Networking unchecked)
• Latest minidump files from C:\Windows\Minidump
• Testing with default BIOS settings
• Disabling overlays and hardware acceleration for testing

These details are essential for us to analyze the issue further and identify the root cause.

If you’ve already completed these steps, please share the results at your convenience. In case you need any assistance while performing them, feel free to let us know. we’ll be happy to guide you.

We appreciate your patience and cooperation and look forward to your update.

Best Regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello BLee,

I hope you are doing well.

We previously reached out regarding your reported system crash issue and requested some additional information to assist with further investigation. As we have not received a response from your end, we will proceed with closing this inquiry for now.

If you still require assistance, please feel free to submit a new request, and we will be happy to help you. Kindly note that this thread will no longer be actively monitored.

Thank you for your understanding.

Best Regards

Ramgound

Intel Customer Support Technician