Batman Arkham Knight unplayable on intel arc b580

[wbeverage]

Good afternoon,

On my system Batman Arkham Knight will not launch. Not sure if the latest arc drivers support this game

My specs are:

ASRock z890 pro rs wifi mobo

Intel Ultra 7 265k

32gb DDR5 6000mt/s

Intel Arc B580

Samsung 990 Pro 2tb ssd

[DhannielM_Intel]

Hello wbeverage,

Thank you for reaching out to the community and sharing your issue. To assist you better, I have a few questions that will help me provide a more accurate solution:

• Is this the first time this issue has occurred?
• Have you used an Intel Arc GPU before when playing this game?
• Where did you download the game from (e.g., Steam, Epic Games)?
• Have you tried playing the game with different graphics driver versions?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello wbeverage,

I'm following up to see if you've had a chance to review my previous message, which includes some questions that could help us further investigate this issue. Please let me know your answers at your earliest convenience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[wbeverage]

Hey there, 

Ever since swapping out my amd gpu for the Arc B580 the game wouldn't launch past the initial splash screen. Worked fine with my amd card beforehand. I rolled a fresh install of windows when I swapped to the B580.  Its the steam version of the game, graphics driver version does not seem to make a difference 

-A

[Mynameforum]

People run that game with dxvk: https://www.youtube.com/watch?v=g-v2vLNMdZM

[DhannielM_Intel]

Hello wbeverage,

Thank you for sharing this information with me. I have a workaround that you might find helpful. Please visit our public article on resolving crashes at launch for Batman: Arkham Knight* with Intel® Arc™ Graphics.

After trying the workaround, please let me know the results. Additionally, @Mynameforum, I appreciate your suggestion about using dxvk for this game. I'll definitely keep that in mind for further examination if needed.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ArielP_Intel]

Hello wbeverage,

I would like to follow up and ask if you've had the chance to review Dhanniel M.'s response, where he shared a public article that might serve as a workaround for your issue.

Please let us know how it works for you. Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[DhannielM_Intel]

Hello wbeverage,

Since I haven't received a response from you, I recommend contacting the game developer for further assistance, as suggested in the public article I shared with you. I will proceed to close this inquiry. If you need further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician