Blackened Screen When Discord Screen Sharing

[CrilAR]

There's a issue since as far as im aware graphics version 7026 or maybe even older. When i screen share through Discord if i go into Fullscreen for a very little amount of time the screen goes into a blackened something   

 

These are some old screenshots from when i first discovered from my friends. This seems to occur till today and it seems hardware accelarations (display and normal) have not much to do about this issue for me.

[RandyT_Intel]

Hi @CrilAR,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you made any software or hardware changes to the system recently? 
• What operating system and version?
• What Discord client version are you currently running?
• Does this happen with other screen sharing applications (Teams, Zoom, OBS) or only Discord?
• How long does the blackout last? Does it recover automatically or require manual intervention?
• What specific applications are you fullscreening when this occurs? Games, browsers, media players, or any application?
•  Does this happen every single time you fullscreen during screen share, or intermittently?
• Are you using multiple monitors? If so, which monitor are you sharing and which are you fullscreening on?
• You mentioned hardware acceleration doesn't help - have you tried running Discord in compatibility mode?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[CrilAR]

I'm sorry for the delayed answer. But here are some answers you might find useful

1. I dropped the SSU log below.
2. The latest change i made with my system was getting the B580 so i think no.
3. Windows 11 24H2 26100 .6584
4. These are what i found; stable 455081 (6086e3d) Host 1.0.9210 x64 (69976) Build Override: N/A Windows 11 64-bit (10.0.26100)
5. It doesn't occur on OBS i didn't had a chance to try it on Zoom or Teams.
6. It doesn't automatically recover by time or by reloading fullscreen but i can recover it by manually restarting the screen sharing.
7. Pretty much almost everything. It is a Fullscreen issue i don't have any games that has exclusive or windowed fullscreen for now but even when i get into Fullscreen on basically youtube or anything like even steam the screen all of a sudden becomes darkened.

8.  Uhh yes it happens everytime during i fullscreen anything and it just stays like that forever i guess.
9. Nope i only use one.
10. I Didn't tried that actually but i'd just be happy to hear this is a major issue rather than a personal issue. That would make this whole issue easier to spot... right? 

I Can't use compatibility mode my account's gmail is actually stolen and im kinda afraid of not reaching my account again.. But uhhh i hope this much is helpful.

[RandyT_Intel]

Hi @CrilAR,

To resolve the blackened screen issue when screen sharing through Discord, check with your system manufacturer for the latest BIOS update, as newer BIOS versions often include improved graphics compatibility and stability fixes for display-related issues. Adjust Discord settings by switching between different screen share quality settings, or using "Application Window" sharing instead of full desktop sharing. You can also modify display settings by temporarily disabling fullscreen optimizations for the shared application, running games in borderless windowed mode instead of exclusive fullscreen, and checking Windows display scaling settings. For isolation purposes, kindly try using a different monitor and cable to rule out hardware issues. If the issue persists after following these steps, please report it directly to Discord’s support team. Be sure to include detailed system information and steps to reproduce the issue, as this appears to be isolated to their software.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[VonM_Intel]

Hi @CrilAR,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,  

Von M.

Intel Customer Support Technician

[RandyT_Intel]

Hi @CrilAR,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,  

Randy T.

Intel Customer Support Technician