Bug fortnite

[Happyetnuage]

Bonjour
j'ai un Intel i-5 12400f et je ne peux pas jouer à fortnite car au très souvent ( toute les 5 min ) il y a mon jeu qui crash avec le message d'erreur si dessus. pouvez-vous m'aider à résoudre ce problème s'ils vous plait Merci d'avance

[Hugo_Intel]

Hello Happyetnuage

Veuillez noter que je ne peux vous aider qu'en anglais. J'ai utilisé un outil de traduction Web pour traduire cette réponse. Il peut donc y avoir une traduction inexacte.

Thank you for posting on the Intel® ARC™ Graphics Communites.

We would like to get the crash log file from the game so we can have a better understanding of the crashes. since it seems the error message you shared does not have too much information about what exactly is failing. Based on the Epic website the log files should be located at %localappdata%\FortniteGame\Saved\Logs\. If you need further assistance getting the logs, you can follow the instructions on their website:

How do I gather logs for Fortnite?

We would also like to get your hardware and driver information to confirm your GPU model and for possible driver updates that might help with this issue, share a report from the Intel® System Support Utility.

In addition, we would like to know whether these crashes are totally random or if there is any way to trigger a crash that you may have noticed as well, please let us know if this is happening when using DX11 or DX12.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Happyetnuage

Please share with us the log files from Fornite and your system specs through the SSU report so we can gather more details and help you determine what causing the crashes in the game. Also, let us know what API you are using in the game either DX11 or DX12.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Happyetnuage

We have not received the information we requested in order to help with the cashing issues in Fortnite, since we have not received a response we will be closing this thread , if you happen to still be experiencing crashes, do not hesitate to open a new topic so we can assist accordingly.

Best Regards,

Hugo O.

Intel Customer Support Technician.