Crash and Unstable by Intel Arc B580

[Mobin207Y]

Hello,

after the driver update 32.0.101.8338 for windows 11 25h2 on intel arc b580 from acer, i have display problems and i cant play games for a long time. after maybe 30 minutes i get crashed from the must games.

the system became very unstable.

I need your help. bevor this driver update the system worked perfectly. But now.........

Thank You.

Your sincerely

Mobin

[KentRusselP_Intel]

Hi Mobin207Y,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. Have you tried reverting to the last stable driver version?
2. Which previous driver version worked without issues?
3. Before updating to graphics driver version 32.0.101.8338, did you use DDU (Display Driver Uninstaller) or just install the update over the existing driver?
4. Are you using the driver provided by Intel or downloading it from Acer’s support page?
5. When you say “display problems,” can you describe the exact issues? (e.g., artifacts, flickering, incorrect colors, resolution errors)
6. When the games crash, do you see any error codes or messages?
7. Does the game audio continue playing after the crash?
8. Have you checked for any pending Windows updates?
9. Do crashes occur in all games or only specific titles?
10. Do display issues appear immediately after booting or only during gameplay?
11. Are you using multiple monitors? If yes, what connection types are you using (HDMI, DisplayPort, etc.)?
12. Does the instability also happen during non-gaming tasks like browsing or office work?
13. Have you reviewed Windows Event Viewer for error logs around the crash times?
14. Are your GPU and CPU temperatures within normal ranges during gaming?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Mobin207Y,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician