Dead Island 2 Unplayable

[TheKrueg]

I'm running the B580 with a Ryzen 5 7600, and 32 GB of DDR5 Ram. Dead Island 2 runs about as well as Crysis on a toaster, witch is weird because my system clears the minimum requirements.

[VonM_Intel]

Hi, TheKrueg.

Thank you for posting in our Community and providing the details about your system. I understand that you're experiencing performance issues with Dead Island 2 on your setup, despite meeting the minimum system requirements. Even with your system specs, performance issues can sometimes arise due to a variety of factors. Let’s dig deeper into the issue. Could you please clarify what you mean by "unplayable"? When you try to run the game, does it crash, freeze, encounter an error message, fail to open, or simply not run at all? If possible, I kindly ask you to send a screen recording showing the issue when you tried to run it.

If you’ve already attempted any solutions before contacting us, please share those details so we can avoid repeating any unnecessary steps. Additionally, while you mentioned your CPU, RAM, and graphics model, I’d like to gather a bit more information, such as your OS build number and any potential error logs. The Intel SSU tool can help collect this information, which could be useful for further troubleshooting.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[TheKrueg]

I'm getting maybe 5-10 fps on ultra low settings, creating a blurry mess.

[TheKrueg]

This is on low.

[VonM_Intel]

Hello, TheKrueg.

That definitely shouldn't be happening. To assist you better, could you please let us know if you've already tried any solutions before reaching out? This will help us avoid going over the same steps unnecessarily.

Best regards,

Von M.

Intel Customer Support Technician

[TheKrueg]

I've done all of the recommended steps (uninstalled drivers, ran updates, ect.)

[VonM_Intel]

Hello, TheKrueg.

Thank you for informing me that you've already tried the recommended steps. Upon reviewing the SSU report you shared earlier, I noticed that the graphics driver for your Intel ARC B580 is outdated. As the first step, please install the latest graphics driver version for your Intel ARC B580, which is 32.0.101.6647. Even though you've uninstalled and reinstalled the drivers, I recommend using a tool like DDU (Display Driver Uninstaller) to completely remove any remnants of previous drivers before reinstalling the latest version.

Let me know if the issue persists.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, TheKrueg.

I just wanted to check if you've had a chance to review my previous response. Please let us know if you need any further assistance, I’m here to help!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, TheKrueg.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician