Discord Screen Share Issues

[Shoron]

I am experiencing significant graphical glitches and pixelation issues while using Discord Screen Share on my AMD system.

System Specifications:

• CPU: AMD Ryzen 7 5700X

• Motherboard: Gigabyte B550 DS3H AC

• GPU: Intel Arc B580

• Radeon Software Version: 

• OS: Windows 11 

The Issue: Whenever I start a screen share session on Discord desktop app, the stream and sometimes my own display show severe pixelation and blocky artifacts. These issues are most prominent when sharing high-motion content or switching between windows. I have noticed this problem persists even with the latest Adrenalin Edition drivers installed.

The problem seems to be an incompatibility between the current display driver/MPO and Discord's screen-capturing method. I have attached screenshots showing the artifacts highlighted in red boxes.

Please let me know if there is a recommended driver version or a specific setting like MPO disabling that can resolve this.

[JohnM_Intel]

Hello Shoron,

Thank you for raising this concern via Intel Communities.

I reviewed the attached images and noticed the screen glitches you mentioned. This may be related to the graphics driver or GPU behavior, and I’d like to gather a few more details to properly investigate:

• Do the glitches only appear while using Discord, or do they also occur in other applications or games?
• Could you share a screenshot of Device Manager, specifically the Display adapters section?
• Is your graphics card installed in the PCIe x16 slot?
• Did the issue also occur with the previous graphics driver version?
• Aside from the glitches, have you experienced any crashes or system freezes?

Additionally, to help us better understand your system configuration and provide more accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important hardware and software information that is essential for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. You may refer to this guide for detailed steps: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file in your reply.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Shoron,

I hope you were able to review the details I previously shared. Kindly let me know once you’ve had the chance so we can move forward with the most appropriate resolution.

Regards,

John M.

Intel Customer Support Technician