Driver optimization is required to support CFHD

[stece]

In the biochemical pursuit mode of CFHD，After completing each level, the map for the next level will be loaded when entering it，（In terms of manifestation, it will appear as a floating green portal），However, frequently, the game freezes when loading the next level，Sometimes it manifests as a prolonged black screen with no operation possible, or the program becomes unresponsive.My graphics card is B580. When playing CFHD, a game developed using the Unreal Engine 3, I often encounter this issue. I hope the engineers can investigate the cause. When playing other modes of CFHD, such as Blast and Team Competitive, this issue rarely occurs.We hope the engineers can help us solve this issue. There are many users in China who use Intel graphics cards, and CFHD is a popular game.

[VonM_Intel]

Hello stece,

Thank you for providing the detailed information, video link, and confirmation of the troubleshooting steps already performed. I will need to conduct further research on this matter to determine the best next steps. Once I have more information, I will post an update on this thread.

Best regards

Von M.

Intel Customer Support Technician

[stece]

I am deeply disappointed. It has been a month since I reported this issue, yet there is still no solution. I support Intel graphics cards ranging from the A series to the B series. However, while I can enjoy games smoothly using NVIDIA 30 series graphics cards in internet cafes, at home, I have to endure the problem of random screen freezes, which force me to log out of the system, but I cannot return to the game session.

[ArchieD_Intel]

Hello stece,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you.

I went ahead and ran some testing on the game using the 8861 driver in Biochemical Pursuit mode, specifically going through the green portal multiple times, and I wasn't able to reproduce the issue on my end.

So that said, I'd love to ask if you could update your driver to the latest version, which is 8861, and then check if the issue is still occurring for you. Your feedback would really help me get to the bottom of this, and I'm looking forward to hearing back from you.

Best regards

Archie D.

Intel Customer Support Engineer

[stece]

Hi 

thanks focused my issues.

yes its still had same problem and so helpd in net and found they all used win11 played CFHD

About last month, I tried update my graphics card driver to the latest version, but the same issue persisted. Therefore, I updated my computer to Windows 11.

u guess what all problem disappeared.

The game's graphics are smooth and the frame rate is stable, surpassing the same AMD graphics card

might win11 had some System optimization I dont knew

BUT a new problem appeared and made me Confused

the game name is 卡拉彼丘，a global name is Strinova‌ in steam. they are same game so u can test very quick

when i used win11system and had latest driver version 8861

The frame rate of the game screen is extremely low. I speculate that the dedicated graphics card is not being used at all

When I enable full-screen mode, the screen tends to go black easily, and even when using borderless mode, the frame rate remains very low

I have tried all the methods you provided to me in the above communication but no take effect

I have already reported this issue to the Strinova team, but I haven't received any response so far. I hope you can help me resolve this issue, as the new season of the game is about to start

Here is the video I recorded. I hope it will help you troubleshoot the issue

https://www.bilibili.com/video/BV14zKj6GEFJ/?vd_source=bf4931b951430d1101cd84201316997c

https://www.bilibili.com/video/BV14qKj6CEmJ/?vd_source=bf4931b951430d1101cd84201316997c

[ArchieD_Intel]

Hi stece,

Thank you so much for the update, and I'm really glad to hear that the original issue has been resolved. That's great news.

That said, just so you're aware, I'm only able to assist with one issue per thread. So, if you have any other games or concern, you'd like help with, feel free to create a new thread and share the link here. I'll be more than happy to jump in and assist you from there.

Best regards

Archie D.

Intel Customer Support Engineer