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Hello Otakumonarch,
Thank you for posting on the Intel Community Forum. To properly investigate and resolve this issue, could you share some details:
- Was everything functioning normally before this issue? If yes, what was the last change you made to your system?
- Are you using a laptop or desktop computer? What's the exact model?
- Do you have Integrated or Discrete Graphics? Which specific model?
- What version of graphics driver are you currently running?
- Which Operating System (OS) and build version are installed on your system?
- Are you encountering any error messages by any chance?
- What are the troubleshooting steps that you tried so far?
- Would you mind sharing where you got the Xbox app from and what version number it shows?
- Could you elaborate on the nature of the optimization problems? Specifically, are you seeing decreased frame rates, application crashes, or other performance related issues?
We recommend downloading our System Support Utility tool for better system analysis. Installation details are available through this link: Help Guide for the Intel® System Support Utility
Once I review this information, I'll be happy to suggest the best next steps and explore viable solutions. Please feel free to contact me with any questions you may have.
Best regards,
Stanley B.
Intel Customer Support Technician
I am a desktop computer with Windows 11 26H1, a B580 graphics card, and driver version 8531. I haven't changed any settings. There are several issues:
1. The driver configuration page cannot scan games in XGP and cannot add them manually.
2. Unable to open Warhammer: 40000 Space Marine 2.
3. When opening Tencent Games (Counterattack: Future), it opens in windowed mode and settings cannot be saved, but gameplay is normal.
Hello Otakumonarch,
Thank you for responding back. For clarity, which specific game issue would you like us to prioritize since we focus on one problem per discussion thread.
With that said, kindly download and install our System Support Utility tool so we can better understand your system's configuration. To get the tool, please visit Intel® System Support Utility for Windows*
Here's a quick guide on using the Intel SSU:
1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file here.
If you have any questions, please let us know.
Best regards,
Stanley B.
Intel Customer Support Technician
Hello, according to what you said, I downloaded SSU and obtained the files. As for the issue that needs to be prioritized, it should be (Unable to open Warhammer: 40000 Space Marine 2.) The game crashes immediately; now after the anti-cheat is loaded, the game window appears but the content is completely black, then crashes without any error.
Hello Otakumonarch,
Thank you for providing the requested file. I would kindly then request some time to further investigate this concern and explore your situation.
Best regards,
Hero Yuki S.
Intel Customer Support Technician
Hello Otakumonarch,
Can you please confirm if you've already performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed the newest driver version? Please refer to this guide for detailed instructions: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...
If the issue persists, you may want to try installing driver 32.0.101.8135. This will allow us to check for any driver regression issues. Kindly refer to this link: Intel® Arc™ Graphics - Windows*
Please let me know if this solution resolves your issue. Don't hesitate to reach out if you have any questions.
Best regards,
Stanley B.
Intel Customer Support Technician
The problem still exists. Your card is good, but I hope you continue to work on the software and Xess super-resolution.
Hello Otakumonarch,
Thank you for verifying that you utilized DDU. Not to worry, we are continuously working to enhance the graphics card software to prevent major issues from occurring in the future.
Concerning the crash problems you reported with Warhammer: 40000 Space Marine 2, would you be able to provide us with a complete crash dump? Please refer to this link: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn
That being said, I understand you haven't used the previous driver version 32.0.101.8135, but could you possibly test it so we can confirm if the crash problem in Warhammer: 40000 Space Marine 2 persists? You can download the driver here Intel® Arc™ Graphics - Windows*
If you have any questions, please let us know.
Best regards,
Stanley B.
Intel Customer Support Technician
Hello, this is the dump file I obtained, but I don't know if it's correct. Then I downloaded and installed the 8135 driver, and with this driver I can play normally. I still used DDU before installing it.
Hello Otakumonarch,
Thank you for sharing the crash dump files. This is actively being investigated at the moment, rest assured I will keep you informed with updates as they become available.
Best regards,
Stanley B.
Intel Customer Support Technician
Hello Otakumonarch,
I wanted to update you that the crashes you're experiencing with Warhammer: 40000 Space Marine 2 is part of a documented Microsoft issue that impacts various systems and is not exclusive to Intel.
Please review this link for reference and look for the section labeled "Some devices using Easy Anti-Cheat stop responding and receive a blue screen" under "Resolved issues." Windows 11, version 24H2 known issues and notifications | Microsoft Learn
Should you need more details, please contact Microsoft for additional assistance.
In the meantime, I will be closing this inquiry. Please submit a new question if you have further questions, as this thread will no longer be monitored.
Best regards,
Stanley B.
Intel Customer Support Technician
