Erro Direct 12 No More Room in Hell 2 e Hunt Showndown

[Mkneves]

Questions Answers (N/A if not applicable)

Does your system meet the game’s minimum system requirements?

Yes

Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?

Sim, 32.0.101.7085

Please provide your system information by attaching the following file:

Download the System Support Utility tool to the system where the issue occurred.

Run SSU.exe. Select "Everything". Then click Scan.

Save the data to the text file and attach it to this report.

Please describe your issue as accurately as possible.

Quando tento abrir alguns jogos como Hunt Showndown ou No More Room in Hell 2 a seguinte mensagem de erro aparece: No graphics device found with DirectX 12 and Shader Model 6.6 support.

This may be caused by an outdated version of the Intel graphics driver.

The currently detected driver version is: 32.0.101.7085

Please try updating to the latest version from the vendor's website.

Would you like to visit the following web page to download the latest driver?

https://downloadcenter.intel.com/product/80939/Graphics

What distribution service did you get the game from?

(example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)

Steam

Please provide the game's graphic/video settings when the issue occurs. O jogo não abre

Please let us know which game API was been used when the issue occurred

(examples: Vulkan, DX11, DX12, OpenGL, etc...)

DX12

Is the power cable plugged in or not?

(running on AC power or Battery?)

Yes

Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.

A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

1.Cliquei duas vezes no icone do jogo

2.Ele abre a tela do anticheat

3.Carrega, e aparece a mensagem de erro descrita acima

[Manas_Intel]

Hello @Mkneves ! Thank you so much for providing that SSU scan. It’s very helpful for us to get a clear picture of what’s happening under the hood.

Looking closely at the logs you shared, we can see that your system is currently using Intel(R) Iris(R) Xe Graphics. While this is a great integrated chip for many tasks, these two specific games have very high technical demands due to recent engine updates.

 

Game Compatibility Check

• Hunt: Showdown 1896 (Official Steam Link)
  • The minimum system requirements for this title are an NVIDIA GTX 1650 Super or AMD Radeon RX 5500 XT (4GB VRAM), with a recommended setup of an RTX 2060 Super or AMD 6600 XT (8GB VRAM).
• No More Room in Hell 2 (Official Steam Link)
  • The minimum requirements list a GeForce GTX 1650 (4 GB), Radeon RX 570 (4GB), or Intel Arc 580, while the recommended specs suggest a GeForce RTX 2070 (8 GB) or Radeon RX 5700 XT (8 GB).

Because your Intel(R) Iris(R) Xe Graphics is an integrated solution, it unfortunately doesn't meet the minimum hardware-level requirements (specifically the dedicated VRAM and Shader Model support) needed to launch these high-performance games correctly.

As a quick friendly reminder for the future, to give you the most focused help possible, we can provide support for only one game per discussion thread.

Also, as you mentioned that your system meets the game’s minimum requirements, I just wanted to gently clarify one point. While your processor is supported and the Intel Iris Xe graphics is technically compatible, the available VRAM may not be sufficient since it is an integrated GPU. The game’s requirements specifically recommend a dedicated GPU for the best experience.

We really appreciate your patience and for being such an active part of the Intel community!

Warm regards,

Manas Sharma

Intel Customer Support Technician

[Manas_Intel]

Hello @Mkneves ! 

I just wanted to follow up and check in with you regarding the information we shared earlier.

We completely understand how disappointing it can be when a game you’re excited to play does not launch as expected, especially after taking the time to troubleshoot everything carefully. Thank you again for your patience and for providing the detailed system information - it truly helped us investigate the situation more thoroughly.

At this point, based on the game requirements and the hardware currently detected on your system, it does appear that the behavior is related to the graphics limitations of the integrated Intel® Iris® Xe Graphics when handling these newer, more demanding game engines.

That said, game developers continue to release updates and optimizations over time, so we always recommend keeping both your graphics drivers and the games themselves fully updated. You may also want to check directly with the game developers to see whether they plan additional optimization or support for integrated graphics solutions in future patches.

We sincerely appreciate your understanding and your participation in the Intel Community. If you ever have questions about another title or need assistance with Intel graphics features, drivers, or performance tuning, we’ll always be happy to help.

Wishing you all the best, and thank you again for being part of the community! 

Warm regards,

Manas Sharma

Intel Customer Support Technician

[Manas_Intel]

Hello @Mkneves,

Since we haven’t received any further updates from you, we will proceed with closing this thread. Please note that the thread will no longer be actively monitored by our team.

That said, if you have any additional questions, concerns, or would like to continue the discussion in the future, please feel free to open a new thread anytime. We’ll be happy to assist you further.

We appreciate your cooperation and value your participation in the Intel Community.

Warm regards,

Manas Sharma

Intel Customer Support Technician