Gaśnięcie ekranu poniżej jasności 13%

[SomeonefromPoland]

Mam laptopa lenovo z kartą graficzną Intel ARC. Ekran przy zmniejszeniu jasności poniżej 13 procent gaśnie, przy zmianie reszty jasności działa normalnie, czasem ekran też gaśnie podczas użytkowania komputera. Instalowanie najnowszego sterownika oraz pomysły od chatbota nie działają.

[PatrickV_Intel]

Hi SomeonefromPoland,

Proszę pamiętać, że mogę Cię wspierać tylko w języku angielskim. Użyłem narzędzia do tłumaczenia w internecie, aby przetłumaczyć tę odpowiedź; stąd może być tu niedokładne tłumaczenie.

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did you first encounter the issue? Was it after a driver update?
• Does the issue occur randomly, or does it only appear when running specific applications?
• Could you also share a video showing the issue?
• Additionally, are you using an external monitor? If so, does the issue persist when using that monitor?

Additionally, please generate and share the System Support Utility (SSU) logs from your system.

Please refer to this link for the steps: How to get the Intel® System Support Utility Logs on Windows*

If you have any questions, please let us know. Thank you.

Best regards,  

Patrick V.  

Intel Customer Support Technician 

[PatrickV_Intel]

Hi SomeonefromPoland,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Patrick V.

Intel Customer Support Technician

[Mike_Intel]

Hi SomeonefromPoland,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician