Games crashing with Intel Arc a370m

[Balty]

Whenever I try to open a game with both my A370M drive and intel UHD, it either crashes or just goes to a black screen. The only way I can get a game to work is by disabling the A370M driver. It would be nice if I could find a solution to this problem, since my games are barely able to get 20 fps running on intel UHD alone. I've tried reinstalling my drivers, updating them, and even doing a full reset of my computer.
Here is some info the eventviewer gave me:
Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 141

P2: ffffa20d287dd0d0

P3: fffff80160a31db0

P4: 0

P5: 4fd8

P6: 10_0_22631

P7: 0_0

P8: 768_1

P9: 

P10: 

[DeancR_Intel]

Hi Balty,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
2. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

Let me know if you have other questions

Best regards,

Dean R.

Intel Customer Support Technician

[Balty]

Hello Dean, 
Thank you for your response. I am using the Intel Arc A370M  graphics card, along with Intel UHD graphics. The exact driver version I am using is 32.0.101.6449_101.6256 . I have already done a clean driver installation. As for the games not working, it is literally any game other than minecraft for some reason (This includes steam games such as elden ring, skyrim, call of duty, or even more basic games such as roblox). Here is my SSU report:

[DeancR_Intel]

Hi Balty,

I would like to know if there are any error codes when opening those games.

Best regards,

Dean R.

Intel Customer Support Technician

[Balty]

Hi Dean,
I am receiving the following error:
Display driver igfxnd stopped responding and has successfully recovered.

[DeancR_Intel]

Hi Balty,

This is to clarify if tried doing DDU of the latest driver. Here's the link for reference:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Let me know if the issue still persists,

Best regards,

Dean R.

Intel Customer Support Technician

[Balty]

Hello Dean,
I have tried this and am still getting the same issue.

[DeancR_Intel]

Hi Balty,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Balty,

I need to collect the system logs from your system to further investigate the crashes on both a system and application level.

What are the apps that encountered crashing? Please specify.

Please follow the steps below to generate the logs:

Application Event Viewer Log:

1. Right-click on the Start Button.
2. Click on Event Viewer.
3. Click on the chevron of the Windows Logs.
4. Right-click on Application and select "Save All Events As".
5. Save the file and send us a copy.
6. Make sure to indicate the timestamp of the crash.

System Event Viewer Log:

1. Right-click on the Start Button.
2. Click on Event Viewer.
3. Click on the chevron of the Windows Logs.
4. Right-click on System and select "Save All Events As".
5. Save the file and send us a copy.
6. Make sure to indicate the timestamp of the crash.

Thank you for your cooperation!

Best regards,

Dean R.

Intel Customer Support Technician

[Balty]

Here:

[DeancR_Intel]

Hi Balty,

Thank you for getting back to me, let me check this further internally and will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Balty,

I have noticed that the issue is not limited to a specific game. To help narrow down the problem, please answer the following questions and try these steps:

1. When did you first notice this issue? Was everything working fine before?
2. Does the crashing only happen while you're playing a game, or does it occur at other times too?
3. When the crash happens, do you see any error messages on the screen? If so, what do they say?
4. Have you reached out to Dell support about this issue yet?
5. Have you tried updating your graphics driver and other drivers through the Dell website? You can either use automatic updates or find specific drivers here: Support for XPS 15 9530 | Drivers & Downloads.
6. Could you run the Dell diagnostics tool to check your computer's health? Let me know the results as well.
7. Have you noticed any signs of overheating while playing games, like the computer getting unusually hot or the fans running loudly?

Note:

We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your OEM Support and use the driver software provided by them.

I would like to inform you that this is an OEM device, so I will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Support of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Balty,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician