Halo Infinite Graphic Issue

[LucaRinaldo]

Good morning. I have an Intel ARC A750. A graphics rendering issue appears with Halo Infinite, during the single player campaign.
Attached is an example of what you see. The settings are all set to Ultra. The graphics are really poor, it seems like entire pieces of the game aren't rendered.
I tried different driver versions:
- 31.0.101.4952
- 31.0.101.4900
- 31.0.101.4887
But the problem not resolve.
What can i do?
Thanks for all

[Andres_Intel]

Hello LucaRinaldo,

Thank you for posting on the Intel communities. I noticed that you are having rendering issues while playing Halo Infinite with your Intel® Arc™ A750 Graphics, I will be more than glad to help you.  

To understand the situation in a better way, please answer the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand? This will help us to recognize i the issue is with a specific brand.
• I see you mentioned you set all settings at Ultra, to have visual guidance, take a screenshot of the game settings in case we need to replicate the issue.
• To know your system information, download and attach the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hi, thanks for your time.

Attached the information required. My ARC A750 is a Intel Branded Card.

The problem appears in the single player campaign.

Thanks for all

[Andres_Intel]

Hello LucaRinaldo,

Thank you for your response and for the attachments, that helps a lot. 

I checked the Intel® SSU and I noticed that your system is not up to date, please follow the steps below and let me know the results:

• I see you are in the latest version of the graphics driver, just to verify if the behavior changes, perform a lean installation with 31.0.101.4952 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Update the BIOS to the latest version 7C56vAF as it may have stability improvements for the graphics card. For installation steps contact MSI.

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hi, i've updated bios to latest version and reinstall video driver with DDU, but the problem remains

[Andres_Intel]

Hello LucaRinaldo,

Thank you for keeping me informed of the results.

I will start with an investigation, and as soon I have further information I will let you know. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hi Andres, thanks for support. I hope to have a good news soon. Have a nice day

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your time.

We still working on the investigation, and now I have a question before we proceed with the next steps:

• Which store did you buy the game from? This will help us to try to replicate the issue as accurately as possible.

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hi Andres, i'm subscribed to the service game pass ultimate and i play the game with xbox app. Regards.

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your clarification, that will help a lot for the investigation.

I will continue with it, as soon as I have the results I will let you know. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your patience.

We will start with the replication of this issue to provide you with the next, we appreciate all your help and the information provided.

For that please answer the following questions, to try to reproduce it the issue as accurately as possible:

• Does this issue happen in a specific scenario?

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hi Andres, thanks for your time.

The issue appear only in single player campaign, as soon as you arrive in the open world map. The game is in 2 part, first hour more or less, are in closed ambient. In this situation the game works great, ultra detail and high framerate. After the boss fight with Tremonius, you take the elevator and you go to outside. Right in that moment the problem begin.
If i restart from begin, with new save game, same situation. Until the first boss fight no problem, when you go outside same problem.
I hope have been helpful to you

Regards

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your reply and clarification.

Now, I will start with the replication of the issue, and as soon as I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your all the time.

We still working on the replication of the issue, we will have the results soon, and as soon I have them I will let you know.

We appreciate your patience. 

Regards,  

Andres P. 

Intel Customer Support Technician

[LucaRinaldo]

Hi Andres,

i appreciate your effort. Take all the time you need.

Have i nice day.

[Andres_Intel]

Hello LucaRinaldo, 

Thank you for your patience.

We still working on the replication of the issue, and we hope to have the results soon.

Regards,  

Andres P. 

Intel Customer Support Technician 

[LucaRinaldo]

Hello Andres,

thank you so much.

Regards.

[Andres_Intel]

Hello LucaRinaldo,

Thank you for all your time.

I want to let you know that we have tested this on our graphics cards and also on competition and the issue shows up as well, hence this is an application issue. We suggest reporting it to the game dev.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician