Hogwarts Legacy randomly hard caps to 75 FPS on Intel Arc even with VSync off

[Anseric]

I am running Hogwarts Legacy on an Intel Arc B580 with an AMD Ryzen 7 5700X and I am seeing a very strange but fully repeatable performance issue.

When I launch the game fresh everything behaves as expected. XeSS is enabled, Frame Generation is on, VSync is off and the in game FPS limiter is disabled. In this state the game easily reaches 160-180 FPS and GPU usage is high.

After a few minutes of gameplay or sometimes right after fast travel the performance suddenly changes. The game hard caps itself at exactly 75 FPS which matches my monitor refresh rate. At the same time GPU usage drops to roughly 55 to 65 percent while the CPU is not maxed out. VSync remains disabled both in game and in the Intel Graphics Software, yet the behavior is identical to a forced refresh rate lock.

Restarting the game immediately restores the high framerate again but the 75 FPS cap always comes back after a while. This makes it feel like an engine or driver level frame pacing issue that gets triggered during world streaming or scene reloads.

I am curious if other Intel Arc users are seeing the same thing, especially on 60 or 75 Hz monitors.

[JeanetteC_Intel]

Hello Anseric,

Thank you for posting in Intel Communities.

To help us properly isolate this issue, could you please provide the following information:

For the System Information:

• Latest SSU log file
• PSU specifications (wattage and model)

For the Display Setup:

• Monitor model and specifications
• Cable type (HDMI/DisplayPort version)
• Display settings and refresh rate
• Additional monitors connected

Intel Graphics Software Settings, such as:

• Current driver version
  • How to Identify Your Intel® Graphics Driver Version in Windows® 10 & Windows 11*
• Any custom performance or display settings configured

To generate the SSU log file:

1. Download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
2. Scan: Check the box Everything.
3. Click Scan.
4. Review: When finished scanning, click Next.
5. Click Save (save as .txt file)

This will help us determine if the issue is related to display sync, power management, or driver frame pacing.

Have you noticed this behavior in other games, or only Hogwarts Legacy?

Thank you for reporting this issue.

Best regards,

JeanetteC.

Intel Customer Support

[Anseric · Accepted solution]

Seems to be fixed for now. Switched vsync on and off. And set cap to uncapped or something. Before I had it a 360fps.

[Anseric]

Seasonic S12III 500 PSU
LG 34UM69G-B.AEU (75hz) displayport.
A second samsung 4k monitor.
Driver 32.0.101.8331

[JeanetteC_Intel]

Hello Anseric,

Thanks for the detailed feedback on your Hogwarts Legacy issue with the Intel Arc B580!

Good to hear you resolved the 75 FPS lock by toggling VSync and frame rate settings. It sounds like there was a conflict that got reset when you changed those settings.

Your solution will be helpful for other Intel Arc users who might face the same problem.

I appreciate you sharing both the issue and the fix - it really helps the community.

I'll close this thread now. If you need help in the future, please create a new post since this one won't be monitored anymore.

Sincerely,

JeanetteC.

Intel Customer Support Technician