INTEL ARC GRAPHICS

[AnandOm]

I have bought a HP laptop with intel processor ultra7 155h which includes intel arc graphics. but in the task manager, display drivers...it is showing intel(R) graphics which is the older graphics. Please help me resolve this issue.

[Chawan_Intel]

Hello AnandOm,

Thank you for posting your query on the Intel Community Forum.

I understand your concern regarding your HP laptop with the Intel® Core™ Ultra 7 155H processor, where Task Manager is showing Intel(R) Graphics instead of Intel Arc™ Graphics. I appreciate you bringing this to our attention, and I'll be happy to assist you.

To begin troubleshooting, please download and install the latest Intel graphics driver from the link below:

Intel® Graphics Driver Download:

Intel® Arc™ Graphics - Windows*

After installing the latest driver, kindly restart your system and check if the issue is resolved.

If the issue still persists, please help us with the following information so we can investigate further:

1. Is the issue limited to Task Manager, or are you also experiencing any performance or graphics-related problems?
2. Was the Intel graphics driver ever displayed as Intel Arc™ Graphics, or has it always shown Intel(R) Graphics?
3. Have you made any recent Windows updates or BIOS updates before noticing this behavior?

Additionally, please share the following:

• Intel® System Support Utility (SSU) log Intel® System Support Utility for Windows*
  • Download the Intel® System Support Utility (SSU).
  • Open the tool and click Scan.
  • Please do not select the Network Adapter while generating the report.
  • Click Next > Save and attach the generated report to your reply.

If you would prefer live assistance, we can also arrange a Remote Access Session (RAS). Please share your preferred date and time, and we will coordinate the session accordingly.

We look forward to your response and will be happy to assist you further.

Best regards,

Chawan

Intel Customer Support

[Chawan_Intel]

Hello AnandOm

I hope you are doing well.

I am writing to follow up regarding your Intel® Graphics support case.

In our previous email, we recommended installing the latest Intel® graphics driver and requested a few additional details to help us continue investigating why Task Manager displays "Intel(R) Graphics" instead of "Intel Arc™ Graphics."

If you have not already done so, kindly let us know:

• Whether installing the latest Intel® graphics driver resolved the issue.
• Whether the issue is limited to Task Manager or if you are also experiencing any graphics or performance-related problems.
• Whether the graphics adapter has always appeared as Intel(R) Graphics, or if it previously displayed as Intel Arc™ Graphics.
• Whether any recent Windows or BIOS updates were installed before you noticed this behavior.

Additionally, we kindly request that you attach an Intel® System Support Utility (SSU) report. When generating the report, please do not select the Network Adapter option.

If you would prefer live assistance, we would be happy to arrange a Remote Assistance Session (RAS). Please share your preferred contact number along with your preferred date and time,

and we will coordinate the session accordingly.

Once we receive the requested information, we will continue our investigation and assist you further.

Thank you for your patience and cooperation. We look forward to your response.

Best regards,

Chawan

Intel Customer Support