Intel ARC B580 - Premiere pro Issue

[Dabx_]

Hi,

Some weeks ago, i just bought the intel arc b580 steel legend, the last week i tried to edit a video on premiere pro 2020, and i get the surprise that the videos i import to the program, i can't preview anything than the audio, the image it's only green even when i added to the timeline.

I have tried to install previous driver versions, but that doesn't worked (I've just tried .6739 and .6632). Also search for some other solutions like delete cache from premiere, but even that, doesn't work.

Before change arc b580, i'd have pny 1050 2GB and i doesn't have this problem, this happens with every project, the only way i can edit the clips is using proxy's changing to prores but is annoying encoding every clip to edit, and also this reduce the quality from the video

I hope anyone can help me, please! 

[ArchieD_Intel]

Hi Dabx_,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried reinstalling the Premiere pro or updating it?
• Is the Resizable Bar enabled?
• Have you tried disabling the Hardware Acceleration?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Dabx_,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[Dabx_]

Hi,

I tried disabling the hardware acceleration and it worked, thank you!

[ArchieD_Intel]

Hi Dabx_,

Thank you for the feedback. I'm glad to know that disabling the hardware acceleration works, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician