Intel ARC graphics card problem

[SomeonefromPoland]

I have a Lenovo laptop with an Intel ARC graphics card. When I lower the brightness below 13%, the screen turns off (there’s a sudden jump and it immediately goes black). When adjusting the brightness above that level, everything works normally. Installing the latest driver and trying suggestions from a chatbot did not help. I noticed this issue after resetting the laptop; it may have occurred before as well, but I hadn’t lowered the brightness earlier.

[HeroS_Intel]

Hi SomeonefromPoland,

Thank you for reaching out to the Intel Community Forum. Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you.  To assist us in investigating the issue, please provide the following details:

• What is your exact Lenovo laptop model and Intel ARC graphics card model?
• When you mention "resetting the laptop," do you mean a factory reset or Windows reset?
• Does this issue occur when using both battery power and AC power, or only in specific power modes?
• Are you using any external monitors, and does the issue occur with external displays as well?
• What are the troubleshooting steps that you tried so far?

This information will help me better understand the scope of the issue and provide appropriate troubleshooting steps.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[SomeonefromPoland]

lenovo 83dn,
windows reset,
removing all data,
when using both modes,
no external monitors,
turning hdr on/off, driver reinstallation, driver update, installation of a different driver

[HeroS_Intel]

Hi SomeonefromPoland,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi SomeonefromPoland,

Thank you for providing the answers on my questions I asked, however for us to further get to know more about your issue, I would like to suggest you to please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility. Please untick the Networking category before scanning.

If you have any other questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[SomeonefromPoland]

.

[HeroS_Intel]

Hi SomeonefromPoland,

I just wanted to follow up to see if you had a chance to review the information I posted. Your response at your earliest convenience would be greatly appreciated. Thank you.

If you have any other questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi SomeonefromPoland,

Thank you for providing the requested information. Upon checking the logs, I kindly request that you update to the latest BIOS version. This update is needed to ensure proper hardware compatibility and resolve potential system stability issues that may be affecting your current configuration. You may request assistance from your OEM manufacturer if you need guidance with the BIOS update process. I also recommend trying the latest generic graphics driver via clean installation using DDU, please do note that this graphics driver from Intel may overwrite customizations from your Computer Manufacturer (OEM). If a newer graphics driver is available from your computer manufacturer, we recommend you install that driver instead. To learn more about installing an Intel driver on your OEM system, refer to this article. If you encounter any issues with the Intel driver, please report them to us.

Please let me know the results after completing these. If you have any other questions, please don't hesitate to reach out.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi SomeonefromPoland,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi SomeonefromPoland,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Hero Yuki S.

Intel Customer Support Technician