Intel ARC580 games crashes

[ChaseConrad]

When I play certain games like The Division 2 and Ghost Recon Breakpoint, I will play for 5 mins then the screens go black or flickers, and then sometimes they just go black, stay black and I have to restart my pc, is it a GPU driver issue or is the card faulty?

[DhannielM_Intel]

Hello ChaseConrad,

Thank you for posting in the community. It's challenging to determine whether the issue lies with the driver or the card itself. To help isolate the problem, could you please answer the following questions:

1. Where did you download the game?
2. What is the current driver version installed on your system?
3. Is this the first time this issue has occurred? If yes, do you recall if it happened after a driver update or a Windows update?
4. Have you tried rolling back the drivers for testing?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ChaseConrad]

Good day Dhanniel, thanks for getting back to me.

The games that struggle are all download from Ubisoft app, I own the games so it is not cracked games. I installed the latest drive today (32.0.101.6458). It started happening about a week or so ago and I only have the card for the last 2 weeks. It seems just suddenly it started happening and I have tried everything. Changing HDMI and DPI cable between the screens, switching the one screen off while playing games. It seems it is the games using vulkan that does this. I played Ghost Recon Breakpoint earlier and it seemed better after updating the driver today, but it comes and goes so I will have to keep playing this weekend and see what happens.

If there is a driver to support vulkan games then please let me know.

Thank you.

[ChaseConrad]

Good day, thank you for getting back to me.

I buy all my games so Breakpoint, AC Mirage and The Division which makes my screens go black is from Ubisoft. I have installed Far Cry 5 from XBOX Games app this morning and the same happened after 2 mins.

The driver currently is 32.0.101.6458. I have had the card only for 2 weeks now, and it started about a week ago, so almost from the start so I have an idea it may be the card. I have tried to switch the HMDI and DPI between my 2 screens but that did not work. I have tried almost all the intel drivers and none of them helps more than the previous one.

I am really out of ideas, so much that I want to send the card back on Monday.

It also seems it happens almost immediately when playing vulkan options games, like when I choose the vulkon one in Breakpoint. I am even gonna install Win 11 now and try that.

Thanks  for any assistance.

Kind regards.

[DhannielM_Intel]

Hello ChaseConrad,

I see, that's quite interesting. Have you tried playing a game made by Ubisoft to determine if the issue is specific to their games? Additionally, have you tried uninstalling the graphics driver using Display Driver Uninstaller (DDU) in safe mode and then reinstalling the driver?

Could you also provide the full make and model of your monitor, along with the current resolution and refresh rate settings? To better understand your entire system, please use the System Support Utility (SSU) to generate a text file with all your system information. You can follow this link for instructions and send the text file here:Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ChaseConrad,

I hope this message finds you well. I wanted to follow up on whether the diagnostics for the issue, including the SSU and the dump file, have been completed. At your earliest convenience, could you please provide an update? This will help us proceed with further investigation and resolution.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ChaseConrad,

Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician