Intel Arc A380 Directx

[Sensei_Gojo]

Hello i have a problem with my Intel Arc A380 everytime i try to play games like fifa 23 or GTA V my game is closing and says i dont have directx 10/11 

[Andres_Intel]

Hello Sensei_Gojo, 

Thank you for posting on the Intel communities.  

I am sorry to hear that you are having game crashes with your Intel® Arc™ A380 Graphics, please answer the following questions to have a better understanding:

• Take a video of the issue.
• Take screenshots of the game settings.
• Download, run, save and attach the report for the following tool: 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

You can find the steps on the link: 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html 

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Sensei_Gojo,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello Sensei_Gojo,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.  

Intel Customer Support Technician

[Scruffy]

hey, I'm not sure if this thread is still open but I'm having the same issue, with more games than the 2 that were listed.