Intel Arc A770 artifact mafia 3

[addelucas123]

Good evening, I just got an Intel Arc A770 artifact while playing Mafia 3, But it happens randomly, that is, whenever the graphics card feels like it or has that glitch. It only happens in games, And the temperature is around 75 degrees with a peak of 76, but no more, with a 2K resolution in ultra settings at maximum, And not only Mafia 3 Artifact, but other games too. Artifact, for example, has issues with DirectX 10, 11, Vulkan, and 12. But currently, the game I'm playing is Mafia 3 Definitive Edition.

1. Steam Launcher

2.  Game files verified

3. game Mafia 3 Definitive Edition

4. Settings Max 2K

5. Latest version of the game

1. Graphics: Intel Arc A770 Limited Edition your design

2. Operating system: Windows 11 Pro 64 Bits 25H2

3. motherboard: ASUS STRIX ROG Z590-F GAMING WI-FI

4. Processor: Intel Core I7-11700K

5. Ram Memory: 32GB two modules in total 64GB dual channel

6. bios update motherboard asus strix rog z590-f gaming wi-fi 2405

7. Reizable bar: bios update

8. Intel Arc A770 driver version 32.0.101.8735

[Shane_Intel]

Hi addelucas123,

Thank you for contacting the Intel Community Forum.

To further assist you with your concern and to provide you with the best possible support, could you please provide the following information?

• When did the issue first started happening?
• Have you tried to use a different HDMI or Display?
• Have you tried to use DDU in installing the graphics driver?
• Can you also share your ful game settings?
• To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software. You can find the download link here: Intel® System Support Utility for Windows*

Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."

I look forward to your response!

Best regards,

Shane E.

Intel Customer Support Technician

[addelucas123]

Good morning, I don't use HDMI. I use a DisplayPort 1.4 cable, and I tried another cable, but the problem persists. Even with a low resolution monitor (FHD 1920x1080), it's still the same. I have the same 2560x1440 resolution, which is 2K at 170Hz. This has been happening since 2022, ever since the graphics card came out in November 2022 (I don't remember the exact day). It happens once a day, and then it doesn't happen again, only when the graphics card decides to. It's very strange that it doesn't happen in Windows, but it does in any game. Yesterday, I played Mafia 3, and I got an artifact error.

[addelucas123]

Have you tried to use DDU in installing the graphics driver? Yes, I'll send you the files or documents later this afternoon, thank you so much

[addelucas123]

Good afternoon, I'm sharing the SSU Intel Arc A770 Limited Edition file.

[Shane_Intel]

Hi addelucas123,

Thank you for the prompt response and for providing the requested information.

We will try to replicate this own our end, in order for us to do so may I know more information regarding the issue:

• Can you share the game settings?
• May I also know where did the artifacts starts to show? Is it on the game menu? or in a specific part of the game?

I look forward to your response!

Best regards,

Shane E.

Intel Customer Support Technician

[addelucas123]

Good morning, I'm connecting with you.

1. The game menu isn't the issue; it's an in-game problem. It happens in any area or location on the map. My settings are all maxed out at 2K, so I need you to investigate internally.

Thank you. !

[Shane_Intel]

Hi addelucas123,

I understand that the display resolution your using is 2K with maximun settings, I am requesting for the game settings as we will use the same in game settings you're using when we replicate it on our end.

Kindly share the requested information for us to further investigate the issue.

I look forward to your response and for your cooperation!

Best regards,

Shane E.

Intel Customer Support Technician

[addelucas123]

Good morning, I wanted to set the game to English, but unfortunately, it won't let me change the game language. I hope this helps. I've already identified the problem with the Intel Arc A770 Alchemist graphics card, It seems to be working now, okay. I'm using Windows 11 version 23H2 to see if it causes any artifacts, and it seems to be working—I can't confirm 100% yet, but it's about 60%. I still need to play around with it for a few more days, but I can say that for now, Windows 11 with version 23H2 is working, I've seen many users with the Intel Arc A770 graphics card, or other models, experiencing the same problem, but it seems the issue lies with the new Windows 11 25H2 version, If I don't get any artifacts with Windows 11 version 23H2 by Tuesday, I should report the issue with the Intel Arc A770 graphics card running Windows 11 25H2. Windows 11 23H2 does work, so there's something wrong with the drivers, which is why version 25H2 isn't working correctly for the Intel Arc A770. In short, I'm currently using Windows 11 23H2 and I've run the game for an hour to see if it would cause artifacts, and it doesn't seem to. I'll let you know for sure on Tuesday afternoon. If it works without artifacts with version 23H2 by Tuesday afternoon, you need to get to work and fix the Intel Arc 25H2 drivers immediately.

1. Intel Arc A770 artifact problem with Windows 11 25H2 and 24H2

2. I'm using Windows 11 23H2 and it seems to be working well without artifacts. I'll let you know in a few days, by Tuesday afternoon, if it starts producing artifacts.

[JedG_Intel]

Hi addelucas123,

Thank you for providing the requested information. The feedback you shared will be helpful as we continue working to address this issue. Please let us know if you encounter the same issue while using Windows 11 version 23H2, so we can investigate further.

If you have any questions, please let us know.

Jed G.

Intel Customer Support Technician

[addelucas123]

Good morning, I'm currently running Windows 11 23H2 without any issues, but I need you to thoroughly investigate Windows 11 25H2 and please report the Intel Arc A770 graphics card for instability and artifacts in 25H2. Many users are reporting the same problem.

Greetings
DAVID

[Shane_Intel]

Hi addelucas123,

Thank you for testing the system and providing us an update. I will be communicating internally with my team regarding the concern. Rest assured that as soon as an update is available, I will inform you immediately.

If you have any questions, please let us know.

Best regards,

Shane E.

Intel Customer Support Technician

[addelucas123]

Good evening, I can now confirm that with Windows 11 version 23H2, I'm not experiencing any artifacts in games on my Intel Arc A770. While I await your response regarding Windows 11 25H2 issues, please let me know when you have any information or updates.

Greetings
DAVID